Reservations Manager in Yountville, California at Estate Yountville

JOB SUMMARY:

The Reservations Manager is responsible for overseeing the reservations process and optimizing the department’s operations to drive revenue, enhance the guest experience, and ensure seamless coordination with all departments. This role demands a detail-oriented leader with expertise in SynXis and Opera, a strategic mindset, and a deep understanding of luxury hospitality standards.

ESSENTIAL JOB RESPONSIBILITIES:

• Maximize room revenue by ensuring all Reservation Agents have comprehensive knowledge of room categories, hotel services, and rate structures.
• Oversee daily reservations functions, including inventory control, group blocks, cutoff dates, rate restrictions, and system integrity.
• Manage relationships with third-party distribution channels, optimizing conversion rates and ensuring rate parity across platforms.
• Develop and analyze daily, weekly, monthly, and quarterly reports on occupancy, revenue trends, and market performance to drive informed decision-making.
• Maintain strong communication with Sales, Catering/Events, and Accounting teams to ensure seamless group and transient reservations.
• Ensure the efficient use of SynXis and Opera, maintaining system accuracy and training team members on best practices.
• Uphold the highest standards of guest service, handling VIP reservations and resolving escalated guest inquiries with professionalism and discretion.
• Train, mentor, and oversee the Reservations team, fostering a culture of performance, accountability, and continuous improvement.

REQUIRED QUALIFICATIONS:

• 3+ years of reservations or revenue management experience, preferably in a luxury hotel setting, with increasing leadership responsibilities.
• Proficiency in SynXis and Opera is required; strong command of Microsoft Word, Excel, and reporting tools.
• Exceptional verbal and written communication skills, with the ability to effectively interact with guests, colleagues, and leadership.
• Understanding of revenue management principles, distribution channels, and sales strategies to optimize hotel performance.
• Highly organized with strong analytical skills and the ability to manage multiple priorities in a fast-paced environment.

Hotel Villagio & Vintage House offer an attractive compensation and benefits package and the opportunity to be part of a dynamic team.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hotel Villagio and Vintage House are equal opportunity employers (Minorities/Females/Disabled/Veterans)

https://www.theestateyountville.com/

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