Housing Case Manager in Newark, New Jersey at Hyacinth Foundation A New Jersey

Tasks/Duties/Responsibilities

70% Customer Services

• Provide Housing Navigation to clients of Essex County
• Provide housing case management and counseling
• Identify permanent housing for customers
• Determine eligibility for applications for short-term and/or long term safe and affordable housing assistance.
• Assist customers transitional housing placement and serve as a Housing Ambassador for those placed in emergency housing, helping them navigate quickly to a more stable housing.
• Identify and develop relationships with landlords to identify long term rental options for customers
• Negotiate with landlords and provide complete assistance with lease and other documents.
• Complete required paperwork for emergency financial assistance (rental and utility)
• Provide Daily Living Skills training and counseling to customers of the program.
• Provide Housing Retention Counseling to customers of the program.
• Refer customers to ensure connection to medical care.
• Collaborate with primary care providers and MCM staff to identify newly diagnosed patients in need of housing support. ? Documentation of baseline viral load, CD4 count, AIDS diagnosis and antiretroviral prescriptions for 100% of clients.
• Conduct counseling sessions with clients pertaining to housing needs, options, and social service referrals.
• Provide housing case management to clients, aligning clients with appropriate service providers throughout the service area. ? Develop and implement outreach activities including networking with other community- based organizations, support groups, religious organizations, etc.
• Participate in outreach activities for high-risk groups. Reporting /Monitoring

15% Reporting and monitoring

• Establish, maintain and update case records using approved agency forms and procedures. Ensure confidentiality of all records. ? Prepare monthly reports in accordance with agency policies and procedures.
• Refer and advocate for placement in permanent and transitional housing programs
• Maintain and update customer information in eCOMPAS and CHAMP.

10% Hyacinth representation/advocacy

• Attend and participate in staff meetings and supervisory conferences
• Maintain working relationships with other community providers
• Observe established administrative procedures.
• Provide written reports and maintain statistics as required
• Represent the agency at community events, meeting and conferences
• Attend and participate in staff training opportunities.
• Adhere to Hyacinth policies and procedures including client confidentiality provisions

5% Training and certifications

• Participate local COC

Other Duties:

• Maintain working relationships with other community providers
• Observe established administrative procedures
• Assist in preparation of written and electronic reports, maintaining records and statistics of program data as required.
• Assist with group activities, outreach events and other program informal and formal social events.
• An ideal candidate must have flexibility to work evenings and some weekends as needed.

Required Minimum Education: Associate's Degree

Required Years of Related Experience: 1-3 years in social services/community services

Required Knowledge, Skills and Abilities:

• Active listening skills
• Lease Agreements
• Ability to provide budgeting and ADL education to clients

Preferred Minimum Education:

• Bachelor's degree and one-year previous office experience.
• A candidate who has no degree but seems exceptionally suitable will be considered if he/she/they can demonstrate additional years of relevant office systems experience.
• Fluency in verbal and written Spanish