IT Specialist at MUC HOLDINGS LLC – Remote

Location: HYBRID/REMOTE
Job Type: FULL TIME OR CONTRACT
Reports to: CEO / Operations Manager

Job Summary:

We are seeking a remote, proactive and resourceful IT Specialist to support and manage our small business’ technology infrastructure. The ideal candidate will have a hands-on approach to IT support, a strong understanding of cloud services, and experience managing software, hardware, and vendor relationships. This is a critical role that supports day-to-day employees’ needs and ensures our systems run securely and efficiently. We are a remote Company operating in multiple states.

Key Responsibilities:

• Device & Asset Management:
  • Use Microsoft Intune to track, manage, and secure laptops, monitors, and other devices.
  • Maintain an up-to-date inventory of all IT hardware and accessories.
• Help Desk & Technical Support:
  • Provide Tier 1 and Tier 2 support for employee IT issues, including sign-ins, credential resets, and troubleshooting.
  • Onboard and offboard users with proper access and permissions.
• Cloud & System Administration:
  • Administer and maintain Microsoft Azure and AWS environments.
  • Manage Microsoft SharePoint, ensuring users have proper access and permissions.
  • Oversee Microsoft 365, including email setup, license allocation, and Power Automate workflows.
  • Experience with Scripting languages (e.g., Python, PowerShell) for automation
  • Knowledge of networking concepts and protocols
• License & Contract Management:
  • Keep accurate records of all telecoms, software, and hardware licenses and contracts.
  • Monitor expiration dates, renewals, and compliance requirements.
• Process Automation & Improvement:
  • Implement and maintain Power Automate workflows to improve business efficiency.
  • Identify opportunities to streamline IT processes and reduce manual tasks.

Qualifications:

• Proven experience in an IT support or system administration role.
• Proficient in Microsoft Intune, Microsoft 365, Azure, SharePoint, and Power Automate.
• Familiarity with AWS cloud services.
• Strong organizational skills to manage hardware/software inventory and vendor contracts.
• Excellent communication and problem-solving abilities.
• Ability to work independently and manage priorities in a small business environment.
• Certifications:
  • AZ-104 (Microsoft Azure) – Mandatory or minimum 2-Yr experience
  • AWS SAA (AWS)
  • CompTIA Sec+ (General Security)
  • CompTIA Net+ (general/hardware troubleshooting)

Not Required:

• Experience supporting remote and hybrid teams.
• Background in IT asset lifecycle management.