Concierge in Warren, Michigan at Michigan Legacy Credit Union

Reports to: Branch Manager/Assistant BM

Department: Assigned Branch

Job Group: Non-Exempt

Direct Reports: None

POSITION SUMMARY

The primary role of the Concierge is to serve as a liaison between the member and the credit union. Provide account information by phone or in person, as well as information on the full range of credit union products and services. Open accounts for members, interview, and professionally handle the members’ daily needs. Provide a variety of transaction services to members, including loan processing, closing, and disbursal. May lead the activities of other Concierges.

GENERAL RESPONSIBILITIES

Responsibilities can fluctuate day to day depending on need of the Department.

• Must be able to perform Concierge duties
• Lobby greet and welcome members and visitors to the credit union in a professional manner. Represent the credit union to members in a courteous and professional manner and provide prompt, efficient, and accurate service in the processing of transactions.
• Provide in-person and by-telephone general and specific service-related information concerning credit union products or policies.
• Respond to members’ requests, problems, and complaints, resolving issues, and/or directing them to the appropriate person for specific information and assistance. May handle more complex questions and problems for other Concierge Representatives.
• Service existing accounts. Set up new account files and provide members with all necessary information for membership.
• Handle requests from members for transfers of shares to loan payments, share withdrawals, check requests, CD transactions, line of credit advances, and any other requests received from members.
• Process, close and disburse loans.
• Conduct orientation interviews on credit union services and programs with each new credit union member.
• Up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by Concierge Representatives. Actively promote and Cross-sell products.
• Up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations.
• Research accounts for deposit, withdrawal, and loan-payment discrepancies.
• Assist members in balancing their accounts.
• Balancing ATM and TCR’s as needed
• Gather background information on loan applicants, researching any discrepancies.
• Assist members with the loan application process to ensure completeness of information. Ensure that all members feel welcome to the credit union and are supported professionally in the process.
• Maintain a filing system and procedures to monitor that the required documentation is received and maintained appropriately and according to policies and procedures.
• Knowledge to issue and order plastics
• Complete outbound calls to promote new products or achieve loan growth
• Review and approve check hold waivers, if applicable
• Act as point person, when applicable
• Perform other duties and special projects as assigned.

POSITION QUALIFICATIONS

The requirements listed are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• High School graduate/GED
• Extensive financial industry background or other related job experience is preferred.

Skills/Physical Abilities:

• Read, write reports and speak effectively to questions from groups of employees, managers, members, and/or the public.
• Perform basic math skill and to use decimals to compute ratios and percents, and to draw and interpret graphs
• Define problems, collect data, establish facts, and draw valid conclusions with several abstract and concrete variables.
• 100% Bondable and remain,
• Good working knowledge of word processing software, spreadsheet software, e-mail software, use of the Internet and the ability to learn internal use software.
• Lifting (up to 25 pounds), carrying, seeing (such as close, color and peripheral vision, depth perception, and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling, and reaching
• Use of a telephone, cell phone, copy and fax machines, calculator, imaging equipment, postage meter, computer terminal, personal computer, related printers, and teleconferencing equipment.

The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all job duties.

Michigan Legacy Credit Union employees are expected to perform the duties of their position in a way

that shares knowledge, experiences, and ideas to foster an environment of continuous improvement.

Human Resources department reserves the right to change this position description at any time according to business needs.