Health Club Attendant at Black Rock Mountain Resort – Heber City, Utah

Elevate Your Career by joining the Black Rock Mountain Resort Family!

At Black Rock Mountain Resort, we are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us.

We offer all of our employees the following benefits:

• Highly competitive wages
• Free parking
• Hotel room discounts and travel benefits
• 401K Plan with Employer Match

Additionally, we offer our full-time employees the following benefits:

• Paid Time Off (PTO)
• Unlimited Paid Time Off (PTO) rollover
• Paid Time Off (PTO) cash out options
• Comprehensive employee benefit/insurance programs
• Company paid life and AD&D insurance
• Tuition reimbursement
• 7 Paid Holidays

The Black Rock Mountain Resort is an Equal Opportunity Employer.

We are seeking a highly motivated, customer-focused individual to join our team as a Fitness Attendant. The ideal candidate will have a proven track record in providing exceptional service, be open to learning, and respond to guests and team members in a professional and courteous manner. This role is responsible for engaging with guests, providing an exemplary service experience, and maintaining a clean, safe, and well-organized fitness environment. If you enjoy making meaningful connections with people from all over the world and taking steps to “WOW” others, this role is for you!

Essential Functions:

• Enhance the member and guest experience while they are in the fitness center.
• Ensure all fitness equipment is in safe, operational condition.
• Greet and engage with members and guests, setting the example for excellent customer service.
• Maintain cleanliness of the fitness center, locker rooms, and lobby areas.
• Stay knowledgeable about the fitness areas, Event Center, and resort amenities.
• Ensure policies are adhered to, particularly in point-of-sale operations.
• Provide exceptional customer service, building relationships by showing sincere interest in members and guests.
• Resolve any issues or concerns quickly, striving to exceed guest expectations.
• Collaborate with team members to ensure the retail area is clean and organized.
• Assist hotel and resort staff professionally, sharing necessary information.

Responsibilities:

• Prepare for shifts by ensuring the music is at an appropriate level, uniform is clean and wrinkle-free, nametag is visible, and a welcoming smile is in place.
• Maintain cleanliness and proper stocking of the fitness area.
• Address members by name to create a personal experience.
• Anticipate members' needs and assist with special requests.
• Perform all opening, mid-shift, and closing tasks as outlined in the fitness attendant checklists; submit completed checklists at the end of each shift.
• Keep fitness areas, locker rooms, and lobby spaces clean and tidy.
• Practice safe work habits, following safety procedures, including evacuation protocol when necessary.
• Be knowledgeable about fitness equipment and assist guests with questions.
• Attend departmental meetings and training sessions when scheduled.
• Conduct facility tours for prospective members.
• Provide information on membership pricing, tiers, and assist guests with the sign-up process.
• Perform any other duties assigned by the Director of Fitness.

Physical Requirements:

• Ability to stand for long periods of time.
• Ability to lift up to 35 lbs.
• Frequent bending, stooping, and reaching to maintain equipment and the fitness area.
• Must have hearing and visual ability to effectively interact with guests and identify needs.

If you have a passion for fitness, hospitality, and providing excellent service, we invite you to apply and join our dynamic team!