Applications Analyst III- Clinical Applications at Cambridge Health Alliance – Malden, Massachusetts
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About This Position
Location: Commerce Place
Work Days: Mon-Fri 8 AM-5 PM
Category: Information Technology
Department: IT EPIC
Job Type: Full time
Work Shift: Day
Hours/Week: 40.00
Union Name: Non Union
The Information Technology Department at Cambridge Health Alliance empowers high-quality, equitable, and patient-centered care through innovative and secure health IT solutions. Grounded in CHA’s mission and strategic plan, IT supports clinical, operational, and academic excellence by providing reliable infrastructure, safeguarding health information, and enabling data-driven decision-making. With a future-focused approach, the team works to enhance access, advance health equity, and drive innovation across the system.
The Applications Analyst III maintains and optimizes current system applications, including Epic, ensures system application updates are working properly before updates are loaded into the live system by coordinating testing and update dates with users and vendor; integrates new applications in the existing health information system according to the implementation schedule. • Acts as liaison between users and the software vendors; guides the modification of system applications in instances where current applications impede performance or where changes will enhance performance. • Facilitates end users’ ability to understand and maximize use of the software to perform daily operations; works with I.T. Education staff to develop specialized training and educates users in system optimization. • Responds to user questions with timely answers and/or referral to appropriate department/person. • Coordinates with Business Analysts to provide expertise in development of reporting tools. • Manages IT projects in collaboration with Operational and Clinical subject matter experts.
The ideal candidate will possess deep technical expertise in supporting a diverse portfolio of ancillary clinical systems, with immediate priority given to Dental, Occupational Health, and Ophthalmic environments. You will be responsible for the end-to-end lifecycle of software used in these environments, as well as the configuration and optimization of Epic Wisdom workflows. Technical proficiency in software interoperability/integration is essential. Furthermore, you will provide critical support for specialized hardware in these enviornments, ensuring seamless data flow and system reliability across clinical areas.Qualifications/Experience
Bachelor’s degree in health care related field, Information Systems or Business Management. Equivalent, relevant experience may be substituted for a degree.
5-7 years experience as an Application Analyst or similar experience in a healthcare related I.T. position (or equivalent clinical role).
Appropriate Epic experience required and certification preferred.
Business skills: Strong interpersonal skills with demonstrated ability to work in a team-based setting to improve care systems
Strong analytical skills
Solid understanding of EHR's and databases
Critical eye for risk analysis, monitoring and quality assurance.
Good written and oral communication skills
Demonstration of ongoing growth in skillsets and responsibilities.
Significant experience working in a complex health care organization and deploying systems to meet user needs.
Demonstrated experience working with cross-functional groups and varied needs.
In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.