Dispatcher at Tony's Plumbing Service – Modesto, California

About You

• You’re a natural problem solving guru who thrives on digging into the details to uncover the best solution.

• You know when to challenge and motivate your team - and when to step in and offer support.

• You understand when to challenge and push your team and when they need your help

• You’ve seen the good and bad in customer service and you’re eager to share what you’ve learned to help your team grow

• You recognize the complex nature of scheduling

• You gain energy from solving a customer’s problem and you value the opportunity to take the time to do it right

• Your superpower is listening to what the customer says (or doesn’t say) and making sure they get what they need

• You perform at your best in high-energy environments and enjoy maintaining a steady workflow.

• You have a passion for learning and welcome feedback as a tool for growth

• You’re a stickler for making sure addresses and phone numbers are correct every time

• You are relentless when it comes to follow up - staying on task until everything is completed

• You look forward to using modern technology to find better, faster ways to get things done.

• You look forward to utilizing the latest technology on the job

About Us

Since 1994, Tony’s Plumbing has earned its exceptional reputation by standing by our work and going above and beyond to make sure customers are happy. Teammates love us because although we ask a lot, we also give a lot back to our coworkers. Our team bonds together because we take on stress internally to ensure an outstanding customer experience for everyone we serve. We also treat each teammate as the individual they are, creating a flexible, friendly, professional, and sometimes wacky environment.

Please see our website for more details: www.tonysplumbing.com

Our Values

Our values define us as a company at our core: who we are, how we work, and how we live. We work hard to expand our team with folks who:

• Master your Craft: Own what you do and perform to the highest standard

• Improve our Community: Always do right in a place someone calls home

• Better your Best: Continue the improvement of yourself and share it with others

Pay rate: $21-24 per hour based on experience

Plumbing Dispatcher Benefits

• Paid Vacation

• Paid Holidays

• 401(k) With 4% Matching

• Health Insurance

• Life Insurance

• Paid Training

• Amazing Team Environment

Plumbing Dispatcher Expectations

• Strategically assign service calls to technicians based on location, skill set, and availability

• Adapt quickly to last-minute changes, emergency calls, and same-day requests

• Receive and direct calls with professionalism, ensuring a positive first impression

• Collect accurate information about service needs and communicate expectations clearly

• Confirm appointments, provide updates, and ensure customer satisfaction through follow-up

• Provide technicians with clear job details, required materials, and any special instructions

• Monitor job status throughout the days and adjust schedules to meet changing demands

• Bridge communication between technicians and customers when needed

• Ensure all customer data is complete and correct, including contact information and service descriptions

• Stay organized under pressure - manage multiple requests, calls, or schedule shifts simultaneously

• Partner with Customer Experience Specialists, field technicians, and management to keep operations running smoothly

• Report patterns or challenges to leadership to help improve service delivery and efficiency

• Once service calls have been completed, you’ll follow up to make sure our team did an outstanding job for the customer

• We are a highly technology-focused company, which means you’ll be using several different applications throughout the day to complete your tasks

Plumbing Dispatcher Experience

We’re flexible on the number of years of previous experience for this role. We highly favor talent and interest. Some candidates may see this list and feel discouraged because they don’t match all the items. Please apply anyway: there’s a good chance you’re more wonderful than you think you are.

• Receptionist or call center or customer service experience

• Team lead or similar experience

• Experience communicating with customers through texting tools

• Service scheduling or dispatching

• Construction industry knowledge

How To Apply:

• Click the "Apply Now" button

• Tell me about your favorite recent customer service situation where you went above and beyond and how it improved that person’s experience/day.

• Include your resume

If you are in any of the following or similar positions, APPLY TODAY! Come join a company that is truly dedicated to making a career for you.

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