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Service Manager at Johnny Londoff Chevrolet – Florissant, Missouri

Johnny Londoff Chevrolet
Florissant, Missouri, 63031, United States
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About This Position

Service Manager

Service Manager
Manages the Service Department to ensure that customers' needs are met, vehicles are fixed right the first time; increases focus on business growth, profitability, and employee satisfaction. Oversees all activities of the Service Department including monitoring department finances, customer service, monitoring inventory, merchandising, and repairs.
Responsibilities:
  • Maintains warranty claim processing procedures that permit prompt settlement and the simplification of tracking payments.
  • Ensures high quality service and repairs are provided to every customer and customer receives prompt response or status of repairs; maintains a clean, professional environment.
  • Maintains high ethical standards in daily activities.
  • Monitors the flow of work in the Service Department and intervenes as needed to ensure work is accomplished.
  • Departs from traditional ways of doing things as appropriate to ensure maximum customer satisfaction and loyalty.
  • Builds a winning team by recruiting, hiring, training, coaching, evaluating, motivating, and rewarding Service Department employees.
  • Directs and schedules the activities of all Service Department employees.
  • Develops job descriptions and performance-based pay plans for all Service Department employees.
  • Ensures employees attend training programs to gain required skills and/or certifications.
  • Monitors repair order trends (number of repair orders completed, shop productivity and efficiency, dollar sales per repair order, and dollar sales per Service Advisor, etc.).
  • Develops a team atmosphere both within the Service Department and across other departments.
  • Follows all dealership policies.
  • Follows up with customers or develops a service follow-up system to ensure customers are satisfied with service within 72 hours of service and if necessary, resolves any problems.
  • Plans, analyzes, and manages department finances through determining: flat hours available to sell, shop capacity, services in customer demand, and how department's skill inventory matches customer's demands.
  • Establishes processes and standards (e.g., follow-up system to contact customers) to ensure customer satisfaction and efficient and effective service operations.
  • Coordinates with Parts Department, Sales Department, Body Shop, General Manager, Chevrolet Representatives, sublet vendors, and others to ensure effectiveness of the service process.
  • Uses computers to monitor daily operations; maintains proficiency in use of in-house computer systems (e.g., ADP, Reynolds & Reynolds, or Tekion).
  • Maintains technical bulletins and special tools to increase technician efficiency and improve Fix it Right the First Time performance.
EDUCATION/CERTIFICATION REQUIREMENTS
Education, training and/or state/national certifications should clearly demonstrate the possession of the knowledge and skills stated above.
  • Minimum of High School degree or equivalent
  • Two years of college with a strong emphasis on business skills preferred
  • Driver's license
  • ASE or state certification as required
EXPERIENCE
  • Five years in an automotive service environment required; 7 or more years preferred
  • Two year of supervisory experience

Job Location

Florissant, Missouri, 63031, United States
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Job Location

This job is located in the Florissant, Missouri, 63031, United States region.

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