Director of Customer Success in New York, New York at Bikky

Restaurants are the heart of our communities - where we go to celebrate life’s memorable moments with those we love, and find comfort and familiarity in the world. But while the digital and data revolutions have transformed other parts of commerce and hospitality, restaurants haven’t had the same opportunity. The result has been an industry that’s - on average - had their profit margins shrink by 5x over the past 20 years.

Bikky was founded on the belief that restaurants deserve the same access to data as the largest, most sophisticated businesses in the world. We believe that data can fundamentally transform the economic model of the entire restaurant industry - producing better businesses, more jobs, and stronger communities.

Bikky is based in New York City and has raised over $26 million in funding to date, most recently with a Series B in 2026. We’re proud to serve thousands of restaurant locations across the U.S., including major brands like Bojangles, Dave’s Hot Chicken, and Long John Silver’s.

Customer Success is a core and strategic role at Bikky. We’re bringing a novel, data driven perspective to the restaurant industry. To do so, we rely on our CSMs to deeply understand the brands they work with and influence their businesses.

We’re looking for a true executive partner to join us and take on full ownership of Customer Success. In doing so, you’ll be trusted with significant autonomy and responsibility over one of our most important functions. You’ll be responsible for ensuring our customers realize deep value from Bikky, that our relationships are deep and durable, and that Customer Success operates with clarity, rigor, and strong judgement.

You’ll be inheriting a strong foundation with significant opportunity to level up the team and leave your personal mark on the organization. The team today is five CSMs, performs well, and has the right components for excellence. Simultaneously, there’s large open areas for strategic development across account management, value expansion, and our commercial management motions.

By nature, this role is highly cross-functional and highly hands-on. You will partner with the three founders and be the first external leader we’re bringing into the organization.

We value leaders who display excellence in both hands-on engagement with their teams and strong, strategic, clarity. We’re excited to talk to exceptional candidates of any background, though we’re particularly excited to talk to individuals who have built mid-sized teams in the past.

At Bikky, you’ll work on real problems for an industry that matters. Restaurants are a huge part of people’s lives and we believe better data can materially improve how they operate and grow.

This role offers the chance to take meaningful ownership of a critical function. You’ll help shape how Bikky serves customers, how we build long-term customer relationships, and how Customer Success evolves as the company grows.

You’ll work closely with experienced founders and leaders, partner with well-known restaurant brands, and have the opportunity to build something important in a business with real customers, real value, and a strong economic foundation.