Administrative Assistant - Engineering and Planning at City of Cedarburg (WI) – Cedarburg, Wisconsin

Performs a variety of routine and complex clerical, secretarial, public interaction and administrative duties in support of the City's Engineering, Public Works, Planning, and Water Recycling Departments. Work includes maintaining official records; providing comprehensive administrative services to the Director of Public Works and Engineering (direct report) and the City Planner (indirect report); and assisting in the administration of departmental standard operating policies and procedures.

Essential Duties

• Processes permit applications for utility work within the public right-of-way.

• Provides routine clerical, secretarial, and administrative support for the Engineering, Planning, and Water Recycling Departments.

• Manages departmental files, records, and document retention for Engineering and Planning.

• Prepares, assembles, and distributes agendas and minutes for the Plan Commission, Site & Architectural Review Board (SARB), and the Public Works & Sewerage Commission, including attending monthly meetings and ensuring accurate documentation. Periodic evening hours.

• Serves as backup to the Building Inspection Secretary.

• Responds to public inquiries regarding City services, codes, land-use matters, and general departmental information.

• Provides customer service at the front counter and by phone, ensuring timely and accurate information to residents, contractors, and other stakeholders.

• Performs other duties as assigned and may assist other City Hall departments as time permits.

Minimum Qualifications

Education

• Graduation from high school or GED equivalent.

Experience & Skills

• Working knowledge of office practices and procedures.

• Strong computer skills, including proficiency with Microsoft Word and Excel.

• Ability to learn and navigate City street locations and departmental workflows.

• Ability to communicate effectively both verbally and in writing.

• Ability to remain composed and provide excellent customer service in occasional stressful situations.

• Prior municipal experience and familiarity with online applications such as Geographic Information Systems (GIS) are preferred but not required.

City of Cedarburg offers a generous benefits package with vacation allocation beginning on the first day of employment.