Receptionist at WindRiver Lakefront & Golf Community – Lenoir City, Tennessee

Description: WindRiver is a luxury lakefront and golf community offering a vibrant lifestyle that encompasses world-class amenities, including a championship golf course, full-service marina, Lakeside Inn, resort-style pool, and much more. At the heart of our community is WindRiver Club, a private members-only club soon to feature Clubhouse Village — home to our restaurant, bar, spa, fitness center, event spaces, and pro shop. We invite you to discover "Life As It Should Be." The Receptionist serves as the first point of contact for members, owners, guests, and vendors, representing WindRiver with professionalism and hospitality. This role is responsible for delivering a polished and welcoming experience while supporting a wide range of front-desk, administrative, and real estate operations.
Responsibilities Guest & Front-Desk Operations

• Create a positive first impression for guests and owners by delivering exceptional reception service and warm, professional greetings.
• Maintain the cleanliness and presentation of the front entrance, lobby, and conference rooms at all times.
• Handle member/guest check-ins, check-outs, guest passes, and tee-time or amenity reservations.
• Receive and direct incoming calls on WindRiver main lines; provide overflow or after-hours backup when facilities are closed.
• Follow up on overnight voicemails promptly each morning.
• Provide accurate, up-to-date information about club events, dining specials, activities, and real-estate discovery tours.
• Complete Manor opening and closing checklists daily to ensure readiness and security.
• Maintain an inviting, organized front-desk area and replenish WindRiver marketing as needed.

Administrative, Real-Estate & Communication Support

• Generate and distribute real-time reports on showings, tour activity, and lead status for management and sales teams.
• Fulfill requests for sending or receiving mail, packages, and informational materials to prospects and owners.
• Perform general administrative tasks: filing, data entry, billing inquiries, mail distribution, and preparation of member communications.
• Track and route maintenance or service requests to the appropriate department.
• Collaborate closely with all WindRiver departments—Golf, Dining, Events, Facilities and Real Estate—to ensure seamless service delivery.
• Maintain strict confidentiality of member, owner, and prospect information.
• Provide expertise and back-up support to WindRiver Real-Estate and Administrative departments as needed.

Requirements:

• 1 year of previous receptionist experience (preferred).
• Must be minimum 18 years of age (required).
• High School Diploma (preferred).

· Knowledge/Skills/Abilities

• Ability to analyze and solve problems; efficiently handle multiple duties under pressure.
• Must be willing to work a flexible schedule including weekends, holidays, and evening shifts.
• Demonstrated positive interpersonal and communication skills with staff and customers.
• Professional demeanor with strong multitasking and organizational abilities.
• Proficiency with Microsoft Office and CRM systems.
• Ability to maintain confidentiality and work both independently and as part of a team.

Physical Requirements: Must be able to bend, stoop, climb, twist, climb stairs, kneel, list, push, and pull items weighing up to 30lbs. Must be able to work in an office setting for 8+ hours a day.