Customer Service Representative in Liberty, Missouri at Climate Control Heating Cooling & Plumbing

Customer Service Representative (CSR)
Climate Control Heating, Cooling & Plumbing – Liberty, MO

Do you enjoy helping people and being the friendly voice that saves someone’s day?

At Climate Control Heating, Cooling & Plumbing, our CSRs are the heart of the customer experience. When homeowners call because something isn’t working, you’re the calm, helpful voice that gets them taken care of quickly.

If you enjoy talking with people, staying organized, and being part of a team that works hard and supports each other, this could be a great opportunity.

What our CSRs do:
* Answer incoming customer calls and schedule HVAC and plumbing service appointments
*Provide friendly, professional support to customers who need help
*Coordinate with dispatch and technicians to keep the schedule running smoothly
*Enter and update customer information in the system
*Help ensure every customer has a great experience from the first call to the completed job

What we are looking for in our next CSR:

*Friendly personality and strong communication skills

*Ability to stay organized in a fast-paced environment

*Ability to answer the phone with a welcoming voice and follow a script

*Customer service, scheduling, or call center experience preferred

*Comfortable using computers and scheduling software

*A team player who enjoys helping customers and supporting their coworkers

What we offer our CSRs:

*Competitive pay

*Medical, dental, and vision benefits

*401k with a company match

*Paid time off and paid holidays

*A supportive, team-oriented work environment

*Opportunities for growth within the company

If you enjoy helping people and want to work for a company that values great customer service, apply today. We'd love to meet you.