Direct Sales Representative at Buckeye Broadband – Northwood, Ohio

Direct Sales Representative

Job Code
E166

FLSA Status
Exempt

BCI Company

Position Summary

The Direct Sales Representative is responsible for selling Buckeye Broadband services to residential customers within an assigned territory.

The Direct Sales Representative is responsible for working sales events to sell Buckeye Broadband services to attendees of the event.

The Direct Sales Representative is responsible for achieving sales goals assigned monthly by the Supervisor, Direct Sales and Events.

The Direct Sales Representative works independently in the field up to 90% of the week and may be required to use their own personal vehicle in the event a company vehicle is not available.

The Direct Sales Representative reports to the Supervisor, Direct Sales and Events.

Essential Functions

• Cold canvass assigned subdivision territory and makes sales presentation to non-subscribers and existing subscribers for upgrades;
• Through various networking tactics, identify and contact customers moving into new home subdivisions/MDUs and makes sales presentations;
• Build positive relationships with MDU property management and leasing staff to ensure Buckeye Broadband products and services are favorably presented to prospective tenants;
• Strategically work with the Manager, Sales & Supervisor, Direct Sales and Events to increase subdivision/MDU RGU penetration numbers;
• Work closely with the Supervisor, Direct Sales and Events to execute sales programs for events to maximize lead conversion, sales revenue and profitability;
• Support new offers, products and campaign launches;
• May be required to wear a compnay issued body camera for safety and training puroposes.
• Maintain monthly and quarterly goals as outlined by Supervisor, Direct Sales and Events;
• Generate daily sales orders and keep documentation of sales orders taken;
• Create and maintain successful interdepartmental relationships;
• Participate in team sales contests and sales events;
• Work evenings and weekends to maximize customer contact;
• Conduct all business in an ethical manner;
• Attend and participate in all scheduled team meetings;
• Maintain current job knowledge through completion of on-going training opportunities;
• Follow all Company policies and procedures, including EEO and safety guidelines, at all times;
• Perform other related duties and tasks as assigned or as become evident.

Education and Experience Requirements

• High School diploma or equivalent – required
• 5 Years of door-to-door/face-to-face sales experience – highly preferred

Core Competencies

• Agile – Embraces change; adaptable and flexible; sense of urgency;
• Innovative – Uses critical thinking; Creativity; Continuous learning; Challenges the status quo;
• Customer Focused – External/Internal; Creates the exceptional customer experience; demonstrates a sales and service mentality;
• Collaborative – Teamwork, Proactive knowledge sharing, Constructive Conflict;
• Accountable – See it, Own it, Solve it, Do it; Hold each other accountable.

Job Specific Competencies

• Delivers High Quality Work – Makes sure responsibilities central to the role meet all requirements and expectations. Finishes tasks promptly and critically reviews work to ensure quality and accuracy. Considers impact of work to others and takes steps to mitigate. Seeks additional work after finishing tasks
• Negotiating Agreements – Effectively leverages negotiating strategies and tactics to reach mutually agreeable solutions; focuses on win-win solutions; outlines requirements, contingencies and timetables that help drive discussions toward completion
• Driving for Results – Follows through on commitments; can be counted upon to successfully execute on goals.

Other Skills and Requirements

• Demonstrates positive attitude under pressure to customers and coworkers;
• Punctuality and good attendance;
• Verbalizes an interest and commitment to meeting goals of Buckeye Broadband through assisting customers;
• Background record that meets Company standards;
• Reliable means of transportation at all times;
• Present professional appearance and demeanor;
• Strictly maintains confidentiality of financial and/or other information acquired in the course of work; discloses only when authorized, unless legally obligated to do so.
• Signing a non-disclosure agreement concerning cable expansion plans to our competitors
• Skills Required:
• Speaks, reads and writes English in clear, concise sentence structure with accurate spelling
• Demonstrates good written and verbal communication skills
• Demonstrates effective problem-solving ability
• Demonstrates good organizational skills
• Demonstrates effective selling/closing skills
• Present self positively to the public

Working Conditions and Physical Demands

• Physical Demands:
• Walking, kneeling, standing, stooping, sitting, driving, hearing, talking, vision (close, distant, color, depth perception, adjust focus), and use of hands and fingers.
• Working Conditions:
• The Direct Sales Representative is an exempt commissioned position, earning a weekly base rate plus the current commission structure.
• The regular workweek is typically evening hours and weekends and when people are home, with additional hours as needed to meet sales quotas or attend events.
• The Direct Sales Representative is required to drive on the job as needed and is subject to regular MVR checks. He/she must maintain a valid driver’s license and maintain a driving record that meets Company standards for an insurable driver at all times. Any time these conditions are not met, he/she must not drive on the job and must immediately report it to their supervisor.
• The Company is a drug-free workplace. Employees are required to adhere to the Company’s drug-free workplace programs and policies. Pre-employment testing is mandatory along with random testing throughout employment.
• The duties assigned, the hours worked and the position status are subject to change as the needs of the company changes.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Use of Company Resources, Equipment and Confidential Information

Company resources, equipment and information are provided to employees to facilitate work. They may not be used for purposes other than work without proper authorization. Any unauthorized use of company resources, equipment or information is strictly prohibited. Any unauthorized use of customer data or any other company information gained via any company resource is a breach of confidentiality and is strictly prohibited. Any unauthorized use of company resources, equipment information and/or breaches of confidentiality may be cause for termination of employment.

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required and may be expanded or changed to include other duties or responsibilities that management may deem necessary from time to time.