Membership Representative at Holyoke YMCA – Holyoke, Massachusetts

The Membership Service Representative’s primarily is responsible for the processing of all membership and program sales at the front desk, assist customers in a friendly and positive manner, and answer incoming telephone calls and respond appropriately. This position requires knowledge of general office procedures, a people-oriented disposition, and a pleasant and courteous telephone manner.

Applicants must be available and willing to open at 5am.

Essential Functions:

• Be aware and attentive to each member at the front desk. Be courteous, patient and cooperative at all times
• Answer telephone in a friendly and positive manner and direct inquiries to appropriate people
• Responsible for maintaining security at front desk. Confirm all persons entering YMCA are members or participants
• Accountable for accurate processing of memberships and program registrations through MemberST
• Be prompt to work
• Dress in a professional manner. Collared shirts or appropriate top, no t-shirts, no ripped clothing. Wear staff shirt
• Find own substitute when unable to work scheduled shift and notify Supervisor of any changes
• Count cash drawer at open and close of shift and perform shift close out at end of shift. Opening shift is responsible for settling swipe machine and running batch report
• Responsible for keeping a clean and tidy work area
• Stock brochures, membership applications, and schedules as needed.
• Provide tours for prospective members
• Keep current with program brochure information throughout the year
• Accept other responsibilities as assigned

Qualifications:

1. High School Diploma or GED preferred
2. CPR and First Aid certification
3. Strong computer skills
4. Costumer service experience and friendly attitude
5. CPR/First Aid certification required within first 90 days.

Physical Demands:

Sufficient strength, agility and mobility to perform essential functions of position and to supervise program activities.