Call Center Representative in East Hartford, Connecticut at First Choice Health Centers Inc

First Choice Health Centers is looking for a bilingual English/Spanish speaking Full-Time Call Center Representative who serves as the initial point of patient contact. The representative provides exemplary customer service to all patients, their families and other contacts. This position is charged with the timely and accurate processing of patients through answering all incoming calls, taking complete and accurate messages, scheduling appointments, verifying patient information, collecting all relevant information.

Why First Choice?

We are committed to you! We offer great training, great benefits, career growth and employee well-being!

• Medical, Dental and Vision Insurance for employees working 30 hours or more
• 20 days of Paid Time Off, 8 Paid Holidays, and 2 Floating Days per year
• Retirement savings program, including a safe harbor 401k with up to a 4% company match after 6 months of employment
• Company paid Life insurance
• Voluntary Term, Whole Life, Accident and Critical Care Insurance
• Recognition programs
• Monday through Friday schedule (no late evenings or weekends)
• The hourly range for this position is $18.00 - $19.50/hour. Pay is based on several factors including but not limited to work experience, certifications, etc.

For more than 25 years First Choice Health Centers has been a leading nonprofit human services organization that breaks down barriers to care helping individuals and communities live healthier lives. To learn more about First Choice Health Centers, visit us at firstchc.org.

Minimum Knowledge, Skills & Abilities Required:

• Basic computer proficiency, including experience with call center software and Microsoft Office.
• Strong verbal communication skills and the ability to handle sensitive information confidentially.

Experience and Training:

• High school diploma or equivalent.
• Previous experience in a customer service or call center role, preferably within healthcare.
• Familiarity with electronic health record (EHR) systems and medical terminology.
• Experience working in a healthcare environment or social assistance setting.
• Bilingual abilities, especially in Spanish or other commonly spoken languages in the community.
• Certification in customer service or call center operations.

Standard Job Duties:

• Answer inbound calls from patients and healthcare providers promptly and courteously.
• Assist callers by providing accurate information regarding appointments, services, and healthcare policies.
• Schedule, reschedule, and confirm patient appointments using electronic health record systems.
• Document all interactions thoroughly and maintain patient confidentiality in accordance with HIPAA regulations.
• Escalate complex issues to appropriate departments while ensuring timely follow-up and resolution.
• Collaborate with healthcare staff to communicate patient needs and feedback effectively.
• Maintain up-to-date knowledge of healthcare services, insurance procedures, and organizational policies.

First Choice is a drug-free workplace. Candidates are required to pass a drug test, including testing for marijuana, before beginning employment. We test for marijuana as part of our drug-free workplace policy.

COVID-19 considerations: Employees at First Choice Health Centers must be vaccinated against COVID-19. Certain exemptions may apply.

First Choice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.