Supervisor Centralized Referral Dept, Admitting, Full-Time Days at Beacon Health System – Kalamazoo, Michigan

Beacon Health System is hiring a full-time day shift Supervisor, Centralized Referral for our Admitting Department at Beacon Kalamazoo in Kalamazoo, MI.

Be a Beacon. Make a Difference.

At Beacon Health System, you’re not just part of a team, you’re part of something bigger. Every patient interaction is a chance to lead with compassion, build trust, and create lasting impact. Here, your expertise supports healing, and your heart connects us to the communities we serve.

• Medical, Dental, & Vision Insurance through Cigna

• Life Insurance

• 403(b) Matching Retirement Fund

• Competitive Paid Time Off (PTO)

• Shift Differentials

• Employee Assistance Program (EAP)

• Tuition and Certification Reimbursement

• Clinical Ladder Program

• Local and National Discounts

• Beacon Academy Educational Courses

• Gym Membership Discount

About Beacon Kalamazoo 
Beacon Kalamazoo provides 24/7 emergency care and a Level II Trauma Center. We deliver care for serious life-threatening injuries/illnesses, and your everyday health needs, including labor and delivery. We offer specialty care for heart/vascular disease, lung and sleep disorders, mental health conditions, and women’s health. We offer a wide range of outpatient services, including diagnostic imaging, lab tests, respiratory therapy and rehabilitation therapy services.

What You’ll Do

As a Supervisor, Centralized Referral Dept, you will report to the Manager, Centralized Referrals. Supervises and coordinates the daily workflow in the Referral Department to ensure accurate and efficient referral process. Motivates and requests suggestions from staff to meet the standards of service and improve department function. Schedules department staff ensuring equitable work and staff distribution and adjusts staffing to meet volume.

Supervisor Centralized Referral Dept Job Responsibilities

• Oversees daily referral operations, workflow, and system functionality to ensure accurate, efficient processing and high service standards.
• Adjusts staffing to meet volume demands while minimizing overtime and resolving operational issues.
• Maintains department documentation, QA reporting, and timely resolution of complaints.

Department Supervision

• Schedules, hires, trains, evaluates, and directs staff, ensuring equitable workload distribution and appropriate coverage, including on-call rotation.
• Maintains employee records, timekeeping, and departmental reporting in compliance with hospital policies.

Leadership

• Drives continuous improvement, staff accountability, and achievement of departmental goals.
• Ensures training, cross-training, regulatory compliance, and adherence to Medicare and medical necessity guidelines.
• Leads projects, policy development, and interdepartmental collaboration.

Financial & Compliance Oversight

• Monitors staffing, supplies, and equipment to control costs and support budget planning.
• Maintains compliance with regulatory standards, safety practices, required education, licensure, and scheduling flexibility as needed.

Required Qualifications

• The knowledge, skills, and abilities as indicated below are normally acquired through the successful completion of a High School Diploma or equivalent.
• A minimum of one to two years of job-related experience is required.
• Previous supervisory experience required.

What You Bring

As a Supervisor, Centralized Referral Dept, it requires an understanding of office procedures and medical terminology as well as good communications and problem-solving skills.

The Beacon Way

At Beacon Health System, our approach to care goes beyond clinical excellence because it’s built on meaningful connections. Guided by our core values of Trust, Respect, Integrity, and Compassion, we strive to create an environment where patients feel heard, employees feel valued, and innovation thrives.

We call this commitment The Beacon Way—a six-point operating system that empowers every team member to lead with purpose, communicate clearly, cultivate talent, embrace performance improvement, leverage innovation, and build greatness through accountability. Whether at the bedside or behind the scenes, everyone at Beacon plays a role in moving health forward.