Supv ED Registration (BHS) at Beacon Health System – Granger, Indiana

Description

Reports to the Director, Patient Access (EGH). Supervises and coordinates the daily workflow in ER Registration and clerical staff to ensure an accurate and efficient admitting process. Schedules department staff ensuring equitable work & staff distribution to meet standards of service.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Responsibilities

Registration Process:

• Supervises and coordinates the daily workflow in ER Registration and clerical staff to ensure an accurate and efficient admitting process.
• Monitors and rectifies any patient registration bottleneck situations.
• Coordinates and recommends changes to the HBO Systems to ensure an efficient admission/registration process.
• Performs testing for upgrades on all department systems.
• Monitors the overall function of the ED Registration and Secretarial area on a day-to-day basis and directs workflow to ensure that department and hospital resources are utilized as efficiently as possible while maintaining good customer service.
• Adjusts staffing to meet volumes to assure minimum overtime and use of people while providing enough staff to meet the established department standards.
• Ensures that department meeting minutes as well as department typing and forms are completed in a timely manner.
• Maintains all department manuals and QA reports.
• Follows up on complaints and issues in a timely manner.

Department Supervision:

• Schedules department staff ensuring equitable work & staff distribution; adjusts staffing to meet volume, to assure minimum overtime & use of people providing enough staff to meet the standard of service.
• Submits complete and thorough performance reviews for each direct report within established guidelines.
• Maintains, updates, and keeps current and complete documentation in employee department file.
• Hires qualified staff in accordance with the Hospital Policies and requirements to meet department needs.
• Works toward positive solutions for staff and department issues.
• Responsible for department on-call rotation which includes weekends and holidays, to ensure that department is staffed at all times.
• Ensures that timecards, attendance records, and employee statistical data is accurately maintained and current at all times.

Leadership:

• Uses team approach when identifying areas needing improvement by requesting suggestions from staff to meet the standard of service.
• Monitors the overall effectiveness of area operations and identifies problems and concerns and takes corrective actions or recommends a solution.
• Ensures that all employees are properly trained and cross trained in all areas of required work.
• Sets and accomplished annual goals for self and department staff.
• Utilizes resources wisely by delegating tasks when possible.
• Assists with initial and ongoing project analysis communicating with manager concerns and ideas based on staff input, personal views, cost, and resource components.
• Develops and maintains top performance of staff.
• Holds staff accountable for results by following Beacon's disciplinary policy
• Works on special projects as needed including development of policies and serving on interdepartmental committees.
• Provides adequate staff training to ensure an accurate registration that meets all Medicare, Medical Necessity and regulating agency guidelines.
• Works independently of Manager in overseeing the Dept.
• Directs employee's in prioritizing their workload.

Financial:

• Adjusts staffing to meet volume, assure minimum overtime and use of people while providing enough staff to meet standards of service.
• Monitors department supply usage to eliminate waste or over stocking.
• Provides staffing justification reports to department manager.
• Develops cost savings in daily operations when possible.
• Maintains equipment to ensure optimal usage.
• Contributes to annual budget planning and process

Contribute to the overall effectiveness of the department:

• Completes other job-related duties and projects as assigned ORGANIZATIONAL RESPONSIBILITIES

  Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

• Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

Qualifications

Education and Experience

• The knowledge, skills, and abilities as indicated below are normally acquired through the successful completion of a High School Diploma or equivalent. A minimum of 1 to 2 years of job-related experience is required. Three years of office experience with one year of previous experience in a medical office background. Previous supervisory experience preferred.

Knowledge & Skills

• Requires understanding of office procedures and medical terminology.
• Good communications and problem-solving skills.

Working Conditions

• Works in a clean, well-lighted and well-ventilated office with no direct exposure to physical hazards.
• Possibility of eye strain from using CRT screens.

Physical Demands

• Work is normally performed in a sitting position, but requires periodic bending, stooping, lifting, standing, and frequent walking.