Police Support Specialist I/II at City of Modesto – Modesto, California
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About This Position
To perform a variety of specialized clerical duties applicable to a police operations environment that includes heavy public contact, record keeping, document processing, typing, word processing, and filing; and to perform related work as assigned.
Upcoming Salary Increases and Incentives:
3% effective 7/1/2025
3% effective 7/1/2026
2.5% Education Incentive - Bachelor's Degree at time of hire
5% Education Incentive - Master's Degree at time of hire
APPLICATION PROCESS Applicants will be assessed on the application submitted. Due to the volume of applications received, resumes will not be screened for the purpose of determining who is the most qualified to compete in the testing process. It is the applicant's responsibility to fill out the "Education" and "Work Experience" sections of the application with complete information and adequate detail. Do not substitute any part of the application with the words "SEE RESUME."
The following information is provided for you to use as a reference and as a planning tool. Human Resources is unable to schedule make-up examinations. Applicants considered to be the most qualified will be invited to continue in the testing process.
Tentative Schedule TestGenius Online Typing Test
January 28, 2025- February 4, 2025
Candidates will take a 5 minute typing test and must score at least 45 words per minute to pass.
The Human Resources Department reserves the right to revise the testing process to best meet the needs of the City. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion.
Hiring Incentives
All employees hired as a Police Support Specialist will receive a $2,500 hiring inventive. $1,000 would be paid at date of hire and $1,500 upon completion of the Field Training Program.
All employees hired as a Police Support Specialist (PSS), who have served in any branch of the United States Military and received an Honorable or Discharge as denoted on the DD214, would receive a $2,000 military hiring incentive. $1,000 would be paid at time of hire and $1,000 after completion of the Probationary Period.
New hires will begin employment with 20 hours of sick leave and 20 hours of vacation time placed in their leave balances upon date of hire.
Any lateral hire to any position assigned to the Police Department will accrue leave balances based on their years of experience in a prior public safety position.
Open House
There will be a voluntary open house on Thursday, January 23, 2025 at the Modesto Police Department from 5:30 PM - 7:00 PM. Topics to be discussed include: job duties, schedule, and benefits
Contact
Should you have any questions email Jeff Montgomery at jemontgomery@modestogov.com
Manage and provide information to the public and City staff, using judgment and the application of policies, rules, or procedures.
Copy, sort, file, retrieve, and distribute a variety of documents and police reports, citations, warrants, and other materials to appropriate staff and agencies.
Type, word process, record, and file a variety of police records, reports, and materials including memos, letters, reports, complaints, declarations, booking information, warrants, citations, and crime and traffic reports from hard copy or dictation.
Answer phone calls and respond to citizen questions and complaints, directing to appropriate agency, department, or staff, as appropriate.
Assemble, code, index, record, and summarize a variety of police data including serious crime offenses, stolen, stored and towed vehicles, crime reports, booking sheets, file field interrogation cards, and related documents.
Type or word process complex and sensitive correspondence, reports, forms, and specialized documents from drafts, notes, dictated tapes, or brief instructions; may compose routine correspondence and brief reports.
Perform technical research of confidential and sensitive information using standard reference materials, police department records management systems, internal databases, and law enforcement databases; assist officers and other staff on accessing and utilizing record management systems and databases.
Assist field officers with information related to agency warrants, criminal history, and records checks.
Develop, maintain, and distribute a master calendar of scheduled court appearances to department staff.
Receive, log, and review subpoenas for accuracy; compile information and maintain records, as required; distribute subpoenas to appropriate staff and agencies.
Assist with the registration of sex, drug, arson, and gang registrants.
Receive and process requests for background checks.
Conduct basic financial transactions, including billing, invoicing, ordering of supplies, and receiving monies.
Provide the District Attorney’s office information including case filings, additional reports, video, dispatch logs, and criminal history to prosecute cases in court.
Process report requests and release in accordance with the Public Records Act.
May prepare, update, and maintain a variety of calendars, schedules, and appointments.
Build and maintain positive working relationships with co-workers, other City employees, and the public using principles of good customer service.
Observe and maintain a safe working environment in compliance with established safety programs and procedures.
Marginal Functions:
Perform related duties as assigned.
Knowledge of:
Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.
Correct English usage, including spelling, grammar, and punctuation.
Business writing and standard format for typed materials.
Basic business arithmetic, including percentages and decimals.
Basic understanding of the Penal Code, criminal justice system, and the roles of various law enforcement agencies.
Pertinent federal, state, and local laws, codes, rules, and regulations.
Ability to:
Interpret, explain, and apply City and department policies, procedures, rules, and regulations.
Organize, prioritize, and coordinate assigned work flow.
Type and perform word-processing at a speed necessary for successful job performance.Make accurate arithmetic calculations.
Prioritize work and coordinate several activities simultaneously.
Use initiative and sound independent judgment within established guidelines.
Establish and maintain effective working relationships with those contacted in the course of work.
Communicate clearly and concisely, both orally and in writing.
Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.
Experience and Training Guidelines
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience:
One year of responsible clerical or customer service experience in an office setting.
Training:
High School diploma or GED equivalency.
License or Certificate:
Depending upon assignment, a valid California driver’s license may be required.