Substitute Usher - Mainstage in New York, New York at NYCC

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Title: Mainstage Substitute Usher
Job Classification: Seasonal & Part Time. IATSE Local 306 Union Membership Required.
Scheduling: Varies based on performance schedules and FOH needs. Evenings and weekends are regularly required.

Job Overview: Substitute ushers work as part of a team in our customer service-minded environment and assist in our patrons’ experience by ensuring a comfortable and safe experience for all. This position requires strong customer service skills and the ability to partner with management to ensure a smooth front-of-house operation for all Mainstage performances and events. This person will be a public facing representative of City Center and must demonstrate a passion for supporting a great guest experience while upholding City Center’s mission, and our commitment to being an anti-racist organization.

Responsibilities:

• Welcomes, directs and aids patrons during performances and events.
• Maintains detailed knowledge of theater spaces, policies, programming information, and emergency protocols.
• Liaises between venue guests, patrons, Directors, Ticket Takers, Ushers, Head Usher, House Management and other New York City Center employees and guests.
• Assists with seating issues, late arrivals, patrons with mobility issues and mobility equipment, and escalating to Head Usher and/or House Management as needed.
• Solves customer service issues decisively and elevates to Head Usher and/or House Management, when appropriate.
• Provides programs and inserts to patrons as assigned.
• Performs all duties in a fast-paced environment, while maintaining a welcoming, professional, and calm demeanor.
• Enforces all New York City Center policies in collaboration with the Head Usher, House Manager, and New York City Center management.

This Role Requires:

• Previous theater usher experience
• IATSE Local 306 Membership at the time of hiring or withing 30 days of employment
• At least 1 year of experience in a customer service environment
• Positive attitude with the ability to work as a team player
• Frequent and extended standing, walking and physically moving throughout the theatre
• Flexible availability to accommodate events any day of the week and varying schedules including afternoons, evenings, weekends, and some holidays

To be successful in this role, you will be expected to demonstrate:

• Strong customer service skills, excellent verbal communication skills, and the ability to work well with diverse audiences
• Comfort working in a fast-paced environment as part of a larger team
• Knowledge of foreign language(s) is a plus

New York City Center has played a defining role in the cultural life of the city since 1943-making the best in the music, theater, and dance accessible to all audiences. Championed by a staff of passionate arts lovers, this commitment continues through celebrated dance and musical theater series including the Fall for Dance Festival, the Tony-honored Encores!, and the newest series Artists at the Center and City Center Dance Festival. The distinctive neo-Moorish theater in midtown Manhattan welcomes over 300,000 annual visitors to experience internationally acclaimed artists on the same stage that legends like George Balanchine, Leonard Bernstein, Barbara Cook, Martha Graham, and Paul Robeson made their mark. Home to a roster of renowned companies including Alvin Ailey American Dance Theater and Manhattan Theatre Club, City Center's dynamic programming, art exhibitions, studio events, and master classes, are complemented by education and community engagement programs that bring the performing arts to over 11,000 New York City students, teachers, and families each year.