IT Support Engineer III in The Woodlands, Texas at Sterling Construction Company, Inc.

What You'll Do

• • Serve as a Level 3 escalation point for complex technical issues and own problems through resolution.
  • Troubleshoot Windows, Microsoft 365, Active Directory, Entra ID, hardware, software, identity/access, networking, VPN, wireless, and business applications.
  • Support and manage endpoints through Microsoft Intune/MDM.
  • Monitor enterprise systems and respond to performance, availability, and technical issues.
  • Assist with cybersecurity remediation, vulnerability findings, patching, and system hardening.
  • Use PowerShell and automation to improve support and administrative processes.
  • Provide technical guidance to Level 1 and Level 2 support staff.
  • Support technology projects, office moves, equipment refreshes, system rollouts, and construction jobsites.

What We're Looking For

• • 7+ years of progressive IT experience, including advanced Level 3 support or IT operations experience.
  • Strong experience with Microsoft 365, Active Directory, Entra ID, Windows 11, Group Policy, Intune, MFA, and SSO.
  • Solid networking knowledge including TCP/IP, DNS, DHCP, VLANs, VPNs, wireless, switches, routers, and firewalls.
  • Strong troubleshooting skills with the ability to independently work through unusual or complex technical problems.
  • Experience supporting multiple locations, remote users, or field operations.
  • PowerShell/scripting experience preferred.
  • Construction or field operations experience is a plus.