Resident Services Coordinator in Shreveport, Louisiana at Housing Authority Of The City Of Shreveport

Introduction

Join our dynamic team as a Resident Services Coordinator, where you will play a pivotal role in enhancing the living experience of our residents. We are looking for a compassionate, organized, and proactive individual who is committed to delivering exceptional service and support. If you are passionate about building strong community relationships and making a difference in the lives of others, this is the perfect opportunity for you.

Job Responsibilities

As a Resident Services Coordinator, you will be responsible for managing a range of activities and services to support our residents. Your key responsibilities will include:

• Acting as the primary point of contact for residents, addressing inquiries, and resolving issues promptly.

• Coordinating and implementing resident programs, activities, and events to foster community engagement.

• Maintaining accurate records of resident interactions and service requests.

• Liaising with property management and maintenance teams to ensure timely responses to resident needs.

• Assisting with the move-in and move-out process, ensuring a smooth transition for residents.

• Providing information and resources to residents on local services and amenities.

• Developing and maintaining positive relationships with residents, promoting satisfaction and retention.

Job Requirements

• Bachelor’s degree in Social Work, Human Services, or a related field.

• Minimum of 2 years of experience in a similar role, preferably in residential or community services.

• Strong understanding of community resources and social services.

• Excellent communication and interpersonal skills.

• Proficiency in Microsoft Office Suite and database management.

• Ability to work independently and as part of a team.

• Strong organizational and time management skills.

• Problem-solving skills and the ability to handle difficult situations with tact.

• Valid driver’s license and reliable transportation.

• Ability to pass a background check and drug screening.