Credit Manager in Knoxville, Tennessee at Stowers Machinery Corporation

Direct Reports: 2-10 team members in the Finance Department

Position Scope:

The Credit Manager oversees the company’s credit and collections operations, ensuring sound credit practices, minimizing financial risk, and maintaining strong customer relationships. This role is responsible for evaluating creditworthiness, managing receivables, and leading a team to achieve financial performance goals.

Knowledge and Skill Requirements:

• In-depth understanding of credit management, financial analysis, and collections strategies
• Strong leadership, negotiation, and decision-making skills
• Proficiency in ERP systems and financial reporting tools
• Excellent communication and interpersonal abilities
• Ability to interpret financial data and assess risk

Preferred Qualification(s):

• 10+ years of experience in credit and collections, with at least 2 years in a leadership role
• Experience managing large customer portfolios and high-volume receivables
• Familiarity with lien laws, credit insurance, and dispute resolution

Education Requirements:

Bachelor’s degree or equivalent required.

Preferred to be in Accounting, Finance, Business Administration, or related field. Credit certification (e.g., NACM, CCE) is a plus

Essential Job Functions:

• Manage the day-to-day activities of finance department, including but not limited to existing and new account credit management, Accounts Receivable collection and Cash Application.
• Develop and implement credit policies and procedures
• Evaluate customer credit applications and set appropriate credit limits
• Monitor accounts receivable aging and oversee collection efforts
• Collaborate with sales, legal, and finance teams to resolve disputes
• Prepare and present credit risk reports to senior leadership
• Ensure compliance with internal controls and regulatory requirements
• Manages the online portal processes for a variety of customers
• Actively participate in pre-meeting preparation and in-meeting discussion at weekly, monthly, and quarterly meetings
• Assist in training and development of new technology and software within the department

Leadership Responsibilities:

• Manage and mentor the credit and collections team
• Set performance goals and conduct regular reviews
• Drive continuous improvement in credit operations and customer service
• Represent the department in cross-functional initiatives and strategic planning

Preferred Experience and Skills:

• Industry experience in manufacturing, industrial services, or heavy equipment
• Advanced Excel skills and experience with financial modeling
• Strong analytical mindset and ability to manage complex accounts

Physical and Mental Requirements:

• Ability to sit and work at a computer for extended periods
• Clear verbal and written communication
• High level of focus and mental agility for decision-making and problem-solving

Work Environment:

• Office-based role with standard business hours
• Collaborative team environment with cross-departmental interaction
• Occasional travel for customer visits or industry events may be required

Most work is conducted in a comfortable office environment but exposure to site conditions may also occur. Personal protective equipment must be worn in areas as required. Although the work usually is not considered inherently dangerous, employees must be careful while performing onsite services.

This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. Stowers Machinery Corporation reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment.