Store Manager - CA in Santa Clara, California at Hassan & Sons Inc

Position Summary

Under the direction of the Area Manager and General Manager, the Store Manager oversees the company’s day to day operations and is accountable for helping the company deliver on our commitment to provide superior customer service and quality products. The Store Manager is responsible for the management of a designated location.

Responsibilities and Duties:

Customer Engagement

• Must hold Customer Service Representatives accountable to the measurable results associated with excellent customer service
• Responsible for managing the location consistently towards acceptable customer service scores, feedback, and results

Visual Communications

• Ensures that the retail environment is aimed at getting the customer excited about the products offered and inspiring a recipe of need
• Ensuring the location, in its entirety, presents a well-maintained and visually appealing environment to all patrons
• Keeps assigned location well stocked and ensures that the customer service representatives possess competent product knowledge

Food and Beverage Handling

• Maintains an active state required Management Food Safety Handling Certification
• Ensures that all employees at assigned location have proper training and acknowledgement of safe food and beverage handling procedures

Operations/Hiring/Training

• Understand and administer the company policies and procedures and ensure compliance with them, consistently within assigned location.
• Effectively evaluate employee performance and promote successful employee development
• Ensures location works within labor scheduling budget
• Ensure proper staffing at assigned location and reports to the Area Manager if additional hires are needed
• Assist with employee retention and satisfaction

Inventory Control

• Ensure that all store employees are trained and compliant with all basic inventory management/movement/receiving processes. Consistently execute quality inventory practices with receiving, stocking, transfers, and managing inventory discrepancies
• Accurately input all delivery invoices into the back-office system upon receipt

Technical

• Can effectively and competently operate all software and systems used for daily operations (S2K, EPOS, time clock, etc.)

Miscellaneous

• Responsible for carrying out all other duties as assigned

Education and Work Experience

• High school diploma or GED required; associate or bachelor’s degree in business, management, or related field preferred
• Minimum of 3–5 years of retail management experience, preferably in a convenience store or fuel environment
• Proven ability to lead and develop high-performing teams in a fast-paced retail setting
• Demonstrated experience in inventory control, merchandising, and cash handling
• Food Safety Manager Certification (state-required) or ability to obtain upon hire
• Proficiency with point-of-sale (POS) and back-office systems (e.g., S2K, EPOS, time clock, etc.)

Skill Set

• Strong leadership and team development skills with the ability to motivate and hold others accountable
• Excellent communication and interpersonal abilities to foster a positive work environment
• Proven problem-solving and decision-making skills with sound judgment
• Strong organizational and multitasking abilities, with attention to accuracy and deadlines
• Financial acumen and ability to interpret and act on sales, labor, and inventory reports
• Solid understanding of customer service standards and ability to model exemplary service behavior
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and retail management systems
• Ability to adapt quickly to changing business needs and operational priorities

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to stand and walk for extended periods throughout the shift
• Frequently required to bend, reach, twist, and lift or move products and supplies up to 50 pounds
• Must be able to safely operate store equipment such as registers, scanners, and cleaning tools
• Exposure to varying indoor and outdoor temperatures while performing duties such as receiving deliveries or inspecting fuel islands
• Work environment is moderately noisy, consistent with a retail and customer service setting
• Must have flexible availability including early mornings, evenings, weekends, and holidays based on business needs