Assistant Store Manager at Garden Supply Hardscapes an Outdoor Living Supply company – San Jose, California

Position: Assistant Store Manager

Department: General Admin

Reports to: Store or Area Manager

Exemption Status: Store-specific

Date Approved:

EEOC Class:

First/Mid-Level Officials and Managers

Location:

Store

Role Summary: The Assistant Store Manager assists with managing operations when there is a store manager, or oversees the overall store operations (i.e., expenses, merchandising standards, compliance, safety, security, and workforce) and those directly helping customers to drive positive customer experiences, sales, and margin performance.

The Assistant Store Manager works closely with cross-functional partners in IT, HR, Marketing, Product, Operations, and Transportation at the Region and Corporate levels to execute OLS’ business strategy within their store. To be successful, the Assistant Store Manager must build and support a store culture, in partnership with key stakeholders, that is aligned to OLS’s mission and behaviors where employees are engaged and inspired.

This leader is also responsible for maintaining a strategic view of store talent needs, recruiting and developing talent, driving execution of sales and service strategies, analyzing relevant data to inform store-specific strategies, championing customer service, proactively addressing store needs, and acting as OLS’s brand ambassador for the community.

Job Responsibilities

• Strive to achieve and exceed all corporate and financial goals & priorities.
• Ensure employees deliver friendly, professional and timely service to all customers.
• Develop and instill a culture of teamwork with focus on responsible reliable revenue growth that meets or exceeds expectations.
• Support oversight of sales, customer service, and operations staff.
  1. Support assignment of all required store functions to staff and ensure completion of all duties.
  2. Monitor facilities and product displays for appearance and cleanliness.
  3. Maintain adherence to equipment and facility maintenance, and safety guidelines.
  4. Train staff on ERP for optimization and effectiveness.
  5. Enforce recruitment, onboarding and training processes.
• Perform designated administrative functions such as NetSuite processes, invoicing, PO creation, inventory, financial reconciliations, bank deposits, timekeeping, etc.
• Work with Store Manager and/or regional management to analyze store financials, operations, vendor partners relationships, product mix, and pricing to implement tactics and strategies for success.
• Make recommendations of performance goals and support the management of staff performance.
• Maintain a 5-Star score of 4.3 or better.
• Support the performance, profitability, and store programs.

• Seek out opportunities for expansion and growth by developing new business relationships.
• Provide guidance and feedback to help others strengthen specific knowledge/skill areas.
• Understand product options, applications, design elements, and their units of measure.
• Support budgetary and resource allocation plans.
• Support resolution of internal staff conflicts efficiently and to the mutual benefit of all involved.

• Adhere to organizational exactness with inventory management.
  1. Observe best practices that achieve appropriate product flow at efficient levels that deliver sustainable revenue growth.
  2. Support compliance to a prompt accurate receiving process that assures quality.
  3. Support rigid compliance to inventory accuracy.
  4. Support reactions to slow or obsolete stock with immediate corrective action.
• Contribute to a culture of continuous education.
• Advance marketing and merchandising opportunities.
• Support & develop brand recognition with execution of local promotional opportunities. i.e., Trade Shows, email campaigns, promotional literature, etc.
• Periodic travel may occur for meetings, trainings, or to support neighboring stores.
• Operate within company policy and submit reports as requested.
• Perform duties as requested by your supervisor.
• Operate with FORTITUDE: Fun, Optimism, Respect, Teamwork, Integrity, Trust, Unity, Drive, and Empowerment.

Minimum Job Qualifications

• Bachelor’s or Associate Degree in business-related field, or industry certifications, preferred
• 2-3 years of experience in the industry or a related field required
• 1 year experience as team leader in the industry or related field strongly preferred
• Bi-lingual in English and Spanish strongly preferred
• Strong product knowledge
• Strong skills using Microsoft Office Suite – including Outlook, Teams, Word, Excel
• Strong skills using an ERP, including running reports and data entry
• Proven ability to work under pressure, organize, manage, prioritize and execute on multiple deliverables
• Strong communication and interpersonal skills
• Ability to manage and motivate employees
• Ability to analyze data and identify trends
• Financial skills, elevated math skills
• Ability to build relationships with internal and external partners

Other Skills and Abilities

PHYSICAL DEMANDS

• Frequently required to stand/walk
• Frequently required to talk, see or hear
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

WORK ENVIRONMENT

Work is performed onsite at a company store and related outside yard and warehouses. Work environment varies as this position often requires time spent indoors at the store seated at a computer, or outside in the elements assisting employees and customers in the yard and warehouse. This position may periodically require driving a personal or company vehicle to conduct business, such as delivering samples or visiting customer worksites.

Position Type/Expected Hours of Work

Full-time position. 45+ hours per week, generally following store hours (Monday-Friday, some locations include Saturdays or special seasonal hours)