PT Financial Aid Call Agent Specialist in Houston, Texas at San Jacinto College

PT Financial Aid Call Agent Specialist

MAJOR RESPONSIBILITIES:

Essential Job Functions

• Respond to financial aid inquiries via telephone, chat and email while providing excellent customer service. As needed, employee will send and receive postal mail.
• Makes outbound calls and emails to guide students who need assistance navigating through the financial aid process.
• Interpret financial aid regulations and educate students of their next steps.
• Review and scan financial aid documentation to ensure accuracy, completeness, and inform students if additional steps are needed.
• Assist staff in resolving complaints and issues with the financial aid process.
• Collaborate with the financial aid campus, district financial aid office and other college departments to provide services to students.
• Maintain strong knowledge of Federal Student Aid resources and policies including familiarity with the Federal Student Aid regulations
• Recommend and assist in establishing and implementing unit policies and procedures
• Other duties as assigned

REQUIRED/MINIMUM QUALIFICATIONS

Knowledge, Skills and Abilities:

• Excellent written and verbal communication skills
• Detail oriented
• Capable of working independently with minimum supervision
• Familiarity with Individual Tax Returns
• Experienced with Microsoft Office Suite
• Available to work overtime, possibly weekends, if needed

Education and Experience:

Required Education:

Associate Degree, or high school diploma/equivalent and 3 additional years of office/customer services related experience

Required Experience:

2 years office/customer services related experience

Preferred Education:

Associate Degree or higher

Preferred Experience:

• One or more years of financial aid experience
• Proven working knowledge of IRS tax code
• Banner software experience

Work Environment

Office Environment

Physical Activity

• Duties require sitting for long periods of times.
• Duties performed causes light fatigue of eyes and fingers.
• Travel

Salary Grade: CLERI

Salary is based on the Board-approved salary schedule for the current fiscal year. See Salary Schedule

Requisition Number: req6277

Posting Close Date: 5/15/2026

Applicant Support:
If you need assistance with the application process, please contact the Cornerstone Support Team at 281-998-6387, option 3, or email cornerstonesupport@sjcd.edu.

Note: Due to the number of applications we receive, we are unable to follow-up with every applicant individually. If your qualifications meet the requirements for the position, and you are selected for an interview, we will contact you. You can review your application status by logging into the Cornerstone system.

Annual Security Report: The San Jacinto College Police Department is responsible for preparing and distributing the Annual Security Report to comply with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act).

Equal Opportunity Statement: The San Jacinto College District is committed to equal opportunity for all students, employees, and applicants without regard to race, creed, color, national origin, citizenship status, age, disability, pregnancy, religion, gender, sexual orientation, gender expression or identity, genetic information, marital status, or veteran status in accordance with applicable federal and state laws. The following College official has been designated to handle inquiries regarding the College's non-discrimination policies: Sandra Ramirez, VCHR Org/Talent Effectiveness, 4620 Fairmont Pkwy., Pasadena, TX 77504; 281-991-2659; Sandra.Ramirez@sjcd.edu