Director of Housekeeping in Santa Cruz, California at La Bahia Resort and Spa

La Bahia Hotel seeks an enthusiastic and experienced Leader to join our Opening Team as Director of Housekeeping. This pivotal role focuses on delivering exceptional service and memorable guest experiences while building and leading a dynamic housekeeping and laundry team. Reporting to the Director of Rooms, the Director of Housekeeping will ensure the highest standards of cleanliness, safety, and operational efficiency throughout the property.

The Role

The Director of Housekeeping is responsible for overseeing all aspects of the housekeeping and laundry department, including staff training, inter-departmental communication, and scheduling. This role demands strong attention to detail, excellent leadership skills, and effective collaboration with department heads, team members, and guests.

Key Responsibilities:

• Develop and implement short- and long-term plans for the housekeeping and laundry department.
• Manage the departmental budget, labor costs, and operational objectives within approved guidelines.
• Maintain appropriate levels of housekeeping and laundry supplies.
• Oversee third party night cleaning company
• Manage and maintain uniform program at La Bahia Hotel & Spa
• Train staff on guest service standards, including greeting guests and addressing their needs.
• Establish and maintain an effective room inspection program.
• Ensure adherence to all safety and security policies and procedures.
• Collaborate with other departments to ensure seamless guest experiences.
• Conduct daily inspections of guest rooms and public areas.
• Oversee procurement and management of linens and housekeeping supplies.
• Stay current with housekeeping and laundry technologies.
• Build strong relationships with vendors to ensure competitive pricing, timely delivery, and proper maintenance.
• Train, supervise, and mentor a multilingual and multicultural housekeeping team.
• Ensure compliance with OSHA and ADA standards.
• Manage turndown service and special accommodations for VIP guests and dignitaries.
• Maintain optimal staffing levels to achieve customer service goals.
• Provide coaching and counseling to team members in line with service standards and procedures.

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Qualifications:

• (5) years or more experience as a Director of Housekeeping in a luxury hotel and/resort setting
• Hotel opening experience a plus
• Laundry experience a plus
• Dynamic and entrepreneurial - able to lead a team to success by leading by example
• Knowledge of luxury housekeeping service standards (Forbes 5 Star, AAA 5 Diamond), understanding of cost control, maintenance, merchandising, and accounting
• Strong leadership skills; a natural motivator
• Strong problem-solving skills
• Effective decision-making skills
• Effective conflict management skills
• Strong organizational skills
• Excellent communication and interpersonal abilities.
• Ability to work collaboratively with diverse teams.
• Commitment to delivering exceptional guest service.

This role offers a dynamic work environment where your contributions directly impact the guest experience. If you are dedicated to cleanliness, customer satisfaction, and enjoy working in a team-oriented atmosphere, we invite you to join our Housekeeping team at La Bahia Hotel.