Customer service Assistant PT in New York at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service Assistant PT based in the United States.

This part-time role provides direct customer service and library support in a welcoming community environment.
You will help patrons find information, discover books and resources, and navigate both physical and digital library services.
The position combines reference assistance, reader advisory, circulation support, data entry, and collection maintenance.
You’ll interact with a diverse range of customers, adapting quickly to different information needs and changing priorities.
The role is well suited to someone who enjoys helping others, working collaboratively, and connecting people with useful resources.
Strong attention to detail, discretion with patron information, and comfort using library and computer systems are essential.
You will also contribute to smooth day-to-day library operations through shelving, account support, and other customer-focused duties.

• Reference and reader advisory: Assist patrons with information, educational, and recreational reading needs using reference services, reader advisory techniques, and basic information-retrieval skills.
• Information research: Help customers locate relevant information using print resources, electronic databases, online catalogs, and community information sources.
• Customer service: Respond professionally to multiple and changing information requests while adapting recommendations and assistance to each patron’s needs.
• Circulation support: Manage patron account information, apply circulation policies and procedures, and perform standard data entry using automated circulation systems.
• Payments and account management: Collect applicable fines and fees through cash-management systems and accurately balance transactions.
• Collection maintenance: Shelve library materials according to the Dewey Decimal classification system and assist with maintaining organized collections.
• Technology support: Use Windows-based software, word-processing and spreadsheet applications, online catalogs, databases, and other library technology.
• Patron privacy: Exercise appropriate discretion when handling patron records and other confidential information.
• Operational flexibility: Adjust to fluctuating workloads, changing software or system requirements, and assignments across the library system as needed.
• Additional duties: Perform other recurring or occasional library responsibilities consistent with the scope of the position.

• Education: One year of college, or an equivalent combination of education and experience.
• Experience: One year of customer service experience in a bookstore, library, or comparable environment, or an equivalent combination of qualifications.
• Information skills: Basic knowledge of information-finding strategies, print resources, online catalogs, research databases, and remote information sources.
• Library knowledge: Familiarity with how library materials and information sources are organized, including basic knowledge of the Dewey Decimal System and alphanumeric filing.
• Collection knowledge: Familiarity with library literature and collections across fiction and nonfiction subject areas, including current and established authors and titles.
• Circulation systems: Basic knowledge of automated circulation system functions and standard data-entry practices.
• Technology: Proficiency with Windows-based software and basic word-processing and spreadsheet applications, with the ability to adapt to software updates and upgrades.
• Numerical skills: Ability to perform basic arithmetic calculations, operate cash registers, handle money, and balance accounts accurately.
• Customer service: Strong interpersonal skills and the ability to establish rapport with library users quickly and effectively.
• Analytical ability: Strong attention to detail and the ability to analyze information needs, interpret bibliographic information, and think logically and analytically.
• Teamwork: Ability to collaborate effectively with colleagues and contribute to a team-oriented service environment.
• Adaptability: Ability to adjust easily to fluctuating workloads, changing information needs, and assignments across different areas of the library.
• Confidentiality: Ability to exercise discretion when working with patron records and personal information.
• Physical capability: Ability to lift up to 50 lbs., push and pull up to 300 lbs., and move items weighing up to 75 lbs.
• Preferred language skills: Bilingual proficiency in Spanish or Vietnamese is preferred.
• Employment screening: Candidates must be able to successfully complete a criminal background check and health performance evaluation/physical examination.

• Employment type: Part-time position.
• Community impact: Opportunity to directly support local residents and contribute to accessible educational, informational, and recreational resources.
• Public service environment: Work in a community-focused setting serving diverse patrons and information needs.
• Professional development: Gain practical experience in customer service, reference assistance, library operations, research, circulation, and information management.
• Inclusive workplace: Equal employment opportunity environment with reasonable accommodations available for qualified individuals with disabilities.
• Career opportunities: Experience gained in this role can support future opportunities across library services, customer service, education, and public-sector operations.
• Work variety: A combination of customer-facing responsibilities, technology use, information research, circulation support, and collection maintenance.