Practice Manager, RN (Gastroenterology) in Norfolk, Virginia at Childrens Hospital of The King's Daughters
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Job Description
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Pediatric Gastroenterology Clinic
This position will provide direct leadership and oversight of approximately 20 clinical team members, including Registered Nurses and Medical Assistants, across a highly specialized pediatric gastroenterology service line. The RN Practice Manager will serve as the nursing and clinical operations leader for the division, ensuring high-quality patient care delivery, staff development, regulatory compliance, and workflow optimization.
The Pediatric Gastroenterology Division consists of nine pediatric gastroenterology providers and two Registered Dietitians, with whom the RN Practice Manager will collaborate closely to support multidisciplinary care, operational excellence, and strategic initiatives. The role requires strong leadership, relationship-building, and change management skills to successfully align clinical operations with provider and organizational goals.
Neurogastroenterology Motility Program
In addition to providing oversight of the general Pediatric Gastroenterology practice, the RN Practice Manager will support a highly specialized Neurogastroenterology Motility Program. This program cares for children with disorders affecting how the gastrointestinal tract functions and moves food, fluids, and waste through the digestive system.
Patients seen within the motility program often have complex, chronic conditions that require coordinated multidisciplinary care and advanced diagnostic testing. These patients may present with conditions such as:
- Severe chronic constipation
- Fecal incontinence
- Hirschsprung disease
- Gastroparesis (delayed stomach emptying)
- Esophageal motility disorders and swallowing difficulties
- Intestinal pseudo-obstruction
- Functional abdominal pain disorders
- Feeding intolerance and complex nutritional concerns
- Motility disorders associated with neurologic, congenital, or complex medical conditions
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The program delivers care across multiple settings, including the ambulatory clinic, inpatient units, specialized motility procedure suite, and the main operating room. Diagnostic and therapeutic procedures may include esophageal manometry, anorectal manometry, pH impedance studies, motility testing, endoscopy, and specialized interventions requiring coordination across multiple disciplines.
Quality Improvement and Research
The division is also an active participant in Improve Care Now, an international collaborative focused on advancing outcomes and improving the quality of care for pediatric patients with Crohn's disease and ulcerative colitis. Through data-driven quality improvement, research participation, and multidisciplinary collaboration, Improve Care Now is recognized as a leader in pediatric inflammatory bowel disease care. The RN Practice Manager will be an integral partner in nursing engagement with ImproveCareNow initiatives, supporting quality improvement efforts, clinical best practices, and care coordination for this patient population.
Leadership oversight of 20 clinical staff members, including RNs and Medical Assistants. Partnership with 9 providers and 2 Registered Dietitians in a multidisciplinary pediatric specialty practice.
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Operational leadership for a specialized Neurogastroenterology Motility Program spanning inpatient, outpatient, procedure suite, and OR settings.
- Active involvement in Improve Care Now, an international pediatric IBD quality improvement and research collaborative.
- Opportunity to lead quality, safety, workforce development, and clinical operations initiatives.
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LICENSES AND/OR CERTIFICATIONS
- Current Virginia state license as a Registered Nurse or Registered Nurse holding a valid Compact State license.
- CPR Training required and/or must be obtained within 45 days of hire.
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MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
- Associates degree required. Bachelor’s degree in nursing preferred.
- 2-3 years Healthcare/management experience preferred.
- Pediatric experience preferred.
- Must possess excellent leadership, communication, and analytical skills with the ability to plan, establish and maintain a professional work environment.
- Ability to identify problems and implement solutions for operational and organizational functions.
- Interpersonal skills necessary to direct subordinates and delegate tasks.
- Professional knowledge of nursing theory and practice.
- Technical and professional knowledge unique to the business and/or clinical operations of the designated services (Nursing, Financial, Human Resource, Information Systems, Risk, Governance, Regulations, Planning and Marketing).
- Demonstrated excellent written and oral communication and analytical skills.
- Proven ability to plan, manage, establish and maintain a professional work environment.
- Interpersonal skills necessary to direct subordinates and delegate tasks.
- Must be highly organized with proven ability to work independently, meet deadlines, prioritize workload, and manage resources and time effectively.
- Ability to be flexible and travel locally to multiple practice sites.
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Working Conditions
- Expected to work in a patient care environment with minimal exposure to environmental hazards such as, but not limited to, excessive noise, dust, or extremes in temperatures. Exposure to communicable diseases and moderately adverse working conditions due to the need to perform certain patient care activities can be expected.
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Physical Requirements
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