Call Center & Sales Associate in West Allis, Wisconsin at The Good Feet Store Midwest

Call Center Sales | Commission + Bonus | $45,000–$75,000+
Bilingual candidates are strongly encouraged to apply!Are you an experienced call-center sales professional who knows how to build trust, overcome objections, and turn conversations into results? Good Feet Midwest is looking for a confident, consultative salesperson to engage warm leads, schedule qualified appointments, retain at-risk customers, and resolve concerns—all primarily by phone.

What You’ll Earn

• $45,000–$75,000+ in expected annual earnings, based on hourly pay, commission, and bonus
• Paid training and ongoing sales development
• Opportunities for advancement with a rapidly growing organization
• Potential for a hybrid schedule after successfully completing training and meeting performance expectations

What You’ll Do
Convert Leads Into Appointments and Sales

• Engage warm inbound and outbound leads by phone, email, and CRM
• Ask effective questions to understand each customer’s needs and motivation
• Clearly communicate the value of Good Feet products and the potential impact on a customer’s daily life
• Confidently address hesitation, overcome objections, and ask for the appointment or next commitment

Retain Customers and Restore Trust

• Work with dissatisfied or at-risk customers to understand concerns and identify appropriate solutions
• De-escalate difficult conversations while maintaining confidence and control of the call
• Rebuild customer trust and protect the relationship
• Document conversations, commitments, and resolutions accurately

Deliver a High-Performance Call-Center Experience

• Manage a steady queue of inbound and outbound calls
• Balance call quality, efficiency, sales conversion, and first-call resolution
• Meet individual expectations for appointment conversion, retention, call quality, follow-up, and productivity
• Maintain accurate customer and appointment information

What Success Looks Like
Your performance will be measured through:

• Lead-to-appointment conversion
• Sales and commission results
• Retention of at-risk customers
• Call quality and objection handling
• Follow-up completion
• First-call resolution
• Productivity and availability
• Accurate CRM documentation

Required Qualifications

• At least two years of recent call-center or contact-center experience
• Demonstrated success in phone sales, retention, appointment setting, renewals, upselling, or account saves
• Experience working toward measurable goals such as conversion rate, sales quota, retention rate, or call-quality targets
• Ability to build rapport and influence decisions without relying on a script alone
• Confidence handling objections and asking customers for a clear commitment
• Strong de-escalation and problem-solving skills
• Ability to manage calls and document activity in multiple systems simultaneously

Preferred Qualifications

• Experience using Salesforce or a comparable CRM
• Experience in a commissioned or incentive-based role
• Experience with warm-lead conversion, customer retention, inside sales, or appointment setting
• Healthcare, wellness, consumer services, telecommunications, insurance, or subscription-sales experience

Schedule
This is a full-time position averaging 40 hours per week. Team coverage is provided during the following business hours:

• Monday–Friday: 8:00 a.m.–7:00 p.m.
• Saturday: 7:00 a.m.–5:00 p.m.
• Sunday: 8:00 a.m.–5:00 p.m.

Schedules vary based on business needs and include evenings and weekends. Candidates should be comfortable working within a rotating call-center schedule.

Benefits
Good Feet Midwest offers:

• Medical, dental, and vision insurance beginning the first of the month after 30 days
• Paid time off and several paid holidays
• 401(k) with company match
• Flexible Spending Accounts for medical and dependent-care expenses
• Financial wellness resources
• Employee discount programs
• Company-paid and voluntary insurance options
• Short- and long-term disability coverage
• Cancer support and advocacy resources

About Good Feet Midwest
Good Feet Midwest helps people find relief from foot, knee, hip, and back pain through personally fitted arch supports. In this role, you will use empathy, sales ability, and confident communication to help customers take the next step toward getting back to the life they love.