Case Manager in Philadelphia, Pennsylvania at Veterans Multi-Service Center, Inc.

Job Title: Case Manager (Staff Sergeant Parker Gordon Fox Suicide Prevention Grant Program)

Location: Philadelphia PA

Type of Position: Full-time, Non-Exempt

Reports to: Program Manager

The SSG Fox Case Manager provides comprehensive, veteran-centered support to service members and veterans, who are at risk for suicide or experiencing behavioral health crises. This position emphasizes proactive engagement, safety planning and coordinated care to promote recovery, stability and connection to supportive services. The Case Manager will work collaboratively with internal VMC programs, the VA, and community partners to ensure timely access to resources, reduce barriers to care and enhance overall well-being.

KEY RESPONSIBILITIES

• Conduct eligibility assessments and intakes according to grant requirements;
• To provide individualized, ongoing guidance, coaching and support;
• Ensure the confidentiality of every client served by the SSG program;
• Develop and implement individualized case management and suicide prevention care plans in collaboration with the veteran;
• Provide crisis intervention, de-escalation, and safety planning in accordance with VA and VMC policy;
• Facilitate referrals and warm hand-offs to VA services, behavioral health providers, housing programs, employment support, and other community resources;
• Maintain regular participant contact and monitor progress toward goals through motivational interviewing and strengths-based approaches;
• Document all interactions and progress in compliance with VA reporting requirements, and VMC documentation standards;
• Participate in weekly case conferences, supervision, and multidisciplinary team meetings;
• Coordinate outreach activities and assist with veteran engagement events that promote connection, community, and post-service identity;
• Support data collection and reporting for grant performance metrics (e.g., PHQ-9, ISEL-12, WEMWBS, SES);
• Provide education on budgeting techniques, employment preparation, and other life skills to participants individually or in a group setting as assigned;
• Link participants to other services such as job training, credit counseling, or similar services in a manner that promotes engagement;
• Act as an advocate for participants across other systems such as Department of Veteran Affairs, housing, public benefits, etc;
• To offer encouragement in times of crisis;
• To advocate on behalf of persons with behavioral health problems to protect the client’s rights and to assist in reducing associated stigma;
• Provide direct assistance in the form of transportation, filling out forms or making phone calls, etc;
• Uphold confidentiality and ethical practice in accordance with HIPAA, VA, and VMC standards;

QUALIFICATIONS

• Bachelor's Degree preferred; equivalent education and experience considered;
• Minimum of 2 years of experience working with veterans or high-risk populations (e.g., homelessness, substance use, mental health);
• Basic Microsoft operating system navigation, Office, Outlook, Word, Excel, PowerPoint and Internet Browser;
• Demonstrated ability to engage diverse populations with empathy and professionalism;
• Strong organizational, documentation, and communication skills;
• Experience working with U.S. Armed Forces veterans a plus;
• Excellent communication skills; ability to work independently with positive results;
• Valid driver's license with reliable registered and insured automobile;