Customer Service Representative (No Cold Calls!) in Fairview Heights, Illinois at JACOB FAMILY ENTERPRISES INC

Who We Are:

Jacob Family Enterprises (including Jacob Sunrooms, Exteriors & Baths and Chesley Fence & Deck) is a family-owned, nationally ranked home improvement leader. We specialize in a wide range of exterior products, from sunrooms and baths to fencing, decks, windows, and siding. Our reputation is built on trust and the lifelong customers we create by delivering on our promises. This position is based in our Fenton, MO office.

The Opportunity:

We are looking for a motivated and energetic individual to join our team as an Appointment Setter. In this role, you are the first point of contact for potential clients, and your mission is to provide an exceptional customer experience that leads to scheduling high-quality, in-home consultations with our Design Specialists.

This is not a sales or cold-calling position. You will be engaging with warm leads generated directly from our marketing campaigns.

Your Qualifications:

• Excellent customer service and communication skills
• An outgoing and positive phone presence
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Call center experience is a plus, but not required

What We Offer:

• Earnings: $17 - $19 per hour + competitive commission and bonus opportunities (after training)
• Training: Comprehensive paid training to ensure your success
• Benefits: Medical, Dental, and Vision coverage
• Retirement: Simple IRA with company matching funds
• Culture: A supportive, family-owned environment