Engineering Assistant in Hebron, Ohio at The Energy Cooperative

Here’s a glimpse of the programs we offer our employees:

Medical, Dental, and Vision InsuranceLife and Accidental Death & Dismemberment InsuranceSupplemental Life Insurance Programs for Employee, Spouse and ChildrenDisability InsuranceFlexible Spending Account (FSA)Paid Time-Off (PTO)Paid HolidaysTraditional 401(k) and Roth 401(k)Retirement Pension PlanEducation AssistanceEmployee Assistance Program

We are currently looking to fill the position of Engineering Assistant at our Hebron, OH Service Center. This administrative position is directed by the Director of Engineering, Gas. It coordinates various engineering functions and provides overall administrative support to the department. An individual in this position must maintain a high level of organization and provide superior member service. It works closely with other parties to ensure workflow processes are executed smoothly and timely to meet members’ needs and expectations.

Nature and Scope of Position (Essential Duties and Responsibilities):

• Support and incorporate the Cooperative’s Mission, Vision, and Values in personal and professional behavior and decisions.
• Comply with Cooperative policies, procedures, goals, and objectives and meet attendance and punctuality guidelines.
• Understand, observe, and enforce cooperative safety and security procedures and report potentially unsafe conditions to the department supervisor and/or safety department personnel.
• Thoroughly understand the processes involved in establishing, upgrading, or relocating utility service with the cooperative. This position serves as the liaison between engineering and operations and advocates for the members to ensure their expectations are met throughout the process.
• Responsible for all aspects of the new, relocated, and upgraded service process and provides status updates to members and engineering/operations staff. Maintain a high level of accuracy and organization throughout the entire workflow process. Enter new account information into the appropriate Customer Information System (CIS) database.
• Provide general administrative support to the Engineering Department. Collaborate with other departments to coordinate and support interdepartmental processes and workflow activities.
• Track taps, new meter installations, integrity management, OQ, and other data to provide monthly and yearly reports.
• Request, collect, and file (paper and/or electronic) documents such as easements, permits, inspections, applications, DIMP material forms, OQ documentation, etc.
• Compile and coordinate data requests for PUCO audits and various projects within the department.
• Treat others with professionalism and the highest level of exceptional customer service. Go above and beyond to assist and ensure member-consumers are kept abreast of the status of their service requests, including providing periodic updates when things change.
• Perform other related work and other duties as may be assigned.

• Work is performed primarily in an office environment with controlled climate and noise. No known hazards exist.
• The physical demands of this position include frequent sitting, standing, walking, lifting and/or carrying, talking, hearing, visual ability, and mental and emotional demands.
This position is subject to pre-employment physical and substance abuse testing and random testing in accordance with the Cooperative’s substance abuse policy. Must be available for unscheduled overtime and be able to work during non-working hours, which may include weekends and holidays.