Customer Success Manager, Enterprise in United States at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager, Enterprise in United States.
This role sits at the heart of driving value for large-scale enterprise customers adopting a leading workflow and documentation platform. You will be responsible for managing strategic relationships with global organizations, helping them transform how teams capture, share, and scale knowledge across complex environments. Acting as a trusted advisor to executive stakeholders, you will guide customers through onboarding, adoption, expansion, and renewal journeys. Your work will directly influence customer satisfaction, retention, and long-term revenue growth. This is a high-impact, cross-functional role where you will collaborate closely with Sales, Product, and Support teams to maximize customer success. You will operate in a fast-paced, high-growth environment where strategic thinking, data-driven decision-making, and proactive execution are essential. The role is ideal for someone who thrives on building deep relationships while driving measurable business outcomes at scale.
- Own and manage a portfolio of large enterprise and strategic customers, ensuring strong engagement, adoption, and long-term retention.
- Drive product adoption and expansion by identifying new use cases, business units, and opportunities to increase customer value.
- Lead onboarding and enablement programs tailored to complex organizations, accelerating time-to-value and early success.
- Serve as a strategic partner to executive sponsors, aligning platform capabilities with organizational goals, KPIs, and transformation initiatives.
- Run Quarterly and Executive Business Reviews (QBRs/EBRs) to demonstrate ROI, usage insights, and business impact that support renewals and growth.
- Collaborate closely with Sales/Account Executives to support expansion strategies, renewals, and upsell opportunities across enterprise accounts.
- Partner cross-functionally with Product, Marketing, and Support teams to relay customer feedback and influence product improvements.
- Develop and scale customer success programs, playbooks, and reference initiatives that enhance enterprise-wide adoption.
- 6+ years of experience in Customer Success within a SaaS environment, with a strong focus on enterprise and strategic accounts.
- Proven track record managing the full customer lifecycle, including onboarding, adoption, renewal, and expansion, with measurable impact on retention or NRR.
- Strong ability to engage and influence executive-level stakeholders (VP, C-suite) while also working closely with end users and champions.
- Data-driven mindset with the ability to translate insights into compelling value narratives and business outcomes.
- Experience managing complex, multi-threaded enterprise relationships across large, matrixed organizations.
- Strong consultative, strategic, and problem-solving skills with a bias toward ownership and proactive execution.
- Comfort operating in ambiguous, fast-paced environments and building scalable customer success processes.
- Willingness to travel up to 25% for customer engagement and in-person collaboration when needed.
- Competitive On-Target Earnings (OTE) ranging from $120,000 to $165,000, plus equity opportunities.
- Comprehensive health, dental, and vision insurance coverage for employees and dependents.
- Flexible paid time off and company holidays to support work-life balance.
- 401(k) retirement savings plan.
- Paid parental leave for eligible employees.
- Home office and remote work support, including stipends and commuter benefits.
- Equity participation in a high-growth, fast-scaling organization.
- Team offsites, bonding activities, and a strong collaborative culture.