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Director of Information Technology in Honey Brook, Pennsylvania at R-V Industries Inc

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R-V Industries Inc
Honey Brook, Pennsylvania, 19344, United States
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Job Description

Position Summary

The Director of Information Technology leads enterprise IT operations, governance, and technology execution across all company locations. This role is accountable for secure, reliable, and scalable technology services; lifecycle management of hardware and core systems; application governance; and the deployment of current best practices across infrastructure, cybersecurity, ERP, Microsoft 365, unified communications, and AI-enabled business tools.

Based at the company headquarters, the Director of Information Technology provides leadership, oversight, and standards for local and remote IT resources, including third-party support providers. The role combines day-to-day operational accountability with forward-looking planning, budgeting, architecture, and continuous improvement responsibilities across all facilities.

Mission Alignment

This role supports the company mission by building and sustaining technology capabilities that help the organization supply superior products and services at a competitive price with integrity. The Director of Information Technology is expected to instill these ideals through disciplined standards, dependable service, strong vendor management, and systems that enable employees and sites to serve customers and suppliers effectively.

The role also advances the company mission through communication and teamwork. The Director of Information Technology must communicate clearly with employees, leaders, remote facilities, and external partners so that people can contribute with independence and confidence, while also working together across locations to improve the quality of work and support the broader organization.

Values Alignment

The Director of Information Technology is expected to model and reinforce the company’s stated values in decisions, leadership style, and execution. These values should be reflected in how technology priorities are set, how risks are managed, how people are treated, and how service is delivered across the enterprise.

  • Integrity: Demonstrates strict personal honesty, independence, and ethical judgment in stewardship of systems, data, vendors, and budgets.
  • Safety: Promotes freedom from danger, risk, or injury through secure systems, resilient infrastructure, cyber risk reduction, and dependable support practices.
  • Quality: Delivers a high degree of excellence in IT operations, implementation, support, and continuous improvement.
  • Compassion: Cares for others by providing responsive support, listening well, and designing systems and processes that help employees succeed.
  • Diversity: Values different perspectives, operating conditions, work styles, and facility needs while still maintaining strong enterprise standards.
  • Skill: Demonstrates proficiency and expertise in infrastructure, governance, cybersecurity, business applications, and technology leadership.
  • Creativity: Applies originality and sound problem-solving to improve systems, processes, user experience, and business outcomes.
  • Determination: Stays fixed in purpose and follows through on priorities, service issues, project execution, and long-range improvement plans.
  • Communication: Exchanges thoughts, messages, and information clearly and effectively with technical teams, business leaders, remote facilities, and external providers.

    • Ideal Team Player Expectations

    In addition to technical and leadership qualifications, this role must embody the company’s Ideal Team Player concept: humble, hungry, and smart. The Director of Information Technology should lead in a way that strengthens collaboration, accountability, and trust across the organization.

  • Humble / Attitude and Engagement: Puts others ahead of self, remains grounded, gives credit to the team, and responds constructively regardless of circumstances.
  • Hungry / Execution and Engagement: Drives performance with urgency and discipline, with a focus on being on time, in budget, and achieving first-pass quality in technology operations and project delivery.
  • Smart / Communication and Engagement: Simplifies complex issues, communicates effectively, and builds positive relationships across departments, facilities, and partner organizations.

    • This position should avoid behaviors inconsistent with the Ideal Team Player model, including politics, passivity, poor follow-through, self-centered decision-making, and communication habits that damage trust or teamwork.

    Primary Responsibilities

    Infrastructure and Operations

  • Lead enterprise-wide IT infrastructure operations across headquarters and remote facilities, including networks, servers, endpoints, cloud services, and site connectivity.
  • Establish and enforce technology standards to improve reliability, maintainability, and consistency across all locations.
  • Direct internal IT personnel and coordinate local site resources and third-party managed service providers to ensure service quality and responsiveness.
  • Maintain backup, disaster recovery, and business continuity capabilities appropriate to operational requirements.

    • Asset Lifecycle, Aging, and Obsolescence

  • Own the company’s IT asset lifecycle program, including inventory accuracy, refresh planning, warranty visibility, and replacement timing.
  • Identify aging and obsolete hardware, operating systems, and infrastructure components and prioritize remediation based on business and cybersecurity risk.
  • Develop multi-year refresh plans and capital requests that reduce unplanned outages and support sustainable operations.

    • Application Governance

  • Establish governance for enterprise applications, including ERP, Microsoft 365, unified communications platforms, line-of-business software, and approved AI tools.
  • Define standards for system ownership, change control, access management, integration, version control, and retirement of business applications.
  • Partner with business leaders to evaluate requests for new applications and enhancements, balancing business need, supportability, security, and total cost.
  • Reduce unauthorized or redundant software through disciplined intake, review, and approval processes.

    • Cybersecurity Architecture and Deployment

  • Lead the design, implementation, and ongoing improvement of the organization’s cybersecurity architecture, policies, and control environment.
  • Oversee endpoint security, identity and access controls, network protection, vulnerability management, incident response readiness, user awareness, and third-party security services.
  • Integrate cybersecurity requirements into infrastructure, ERP, Microsoft 365, unified communications, and AI initiatives.

    • ERP, Microsoft 365, Unified Communications, and AI

  • Provide operational ownership and governance for core enterprise platforms, with emphasis on ERP performance, Microsoft 365 administration, collaboration tools, unified communications, and approved AI capabilities.
  • Ensure these platforms are stable, secure, integrated, and aligned with business process requirements and company standards.
  • Lead upgrades, deployments, integrations, and support models that improve usability, resilience, and business value.
  • Evaluate emerging technologies and practical AI use cases that improve productivity, information access, automation, or decision support while maintaining governance and security controls.

    • Budgeting and Financial Accountability

  • Develop the annual IT operating and capital budgets for all company locations and maintain accountability for budget adherence.
  • Track spending against plans, forecast variances, and present recommendations for corrective action, investment priorities, and cost optimization.
  • Prepare business cases for infrastructure upgrades, cybersecurity investments, software platforms, and lifecycle refresh initiatives.
  • Manage licensing, support agreements, maintenance contracts, and vendor spend to maximize value and reduce risk.

    • Vendor and Site Oversight

  • Select, manage, and evaluate external IT vendors, consultants, and support providers, including the definition and monitoring of service expectations.
  • Provide direction and oversight to remote-facility IT resources and third-party support partners to ensure compliance with corporate standards and priorities.
  • Escalate and resolve significant service, system, or cybersecurity issues that affect operations across locations.

    • Best Practices and Continuous Improvement

  • Implement current best practices in IT operations, service delivery, lifecycle management, application governance, and cybersecurity disciplines.
  • Establish performance metrics, service expectations, and governance routines that improve transparency, accountability, and continuous improvement.
  • Build documentation, standards, and repeatable processes that reduce single-point dependency and improve consistency across the enterprise.

    • Leadership Expectations

  • Lead with humility, urgency, and relationship awareness consistent with the company’s Ideal Team Player expectations.
  • Build strong working relationships with operations, finance, engineering, HR, and other functional leaders.
  • Communicate technical issues, risks, priorities, and investment needs in clear business terms suitable for executive decision-making.
  • Promote a service-oriented, disciplined, and security-conscious IT culture across all facilities.
  • Reinforce the company mission and values through visible, consistent leadership behaviors.

    • Qualifications

  • Bachelor’s degree in information technology, computer science, information systems, engineering, or a related discipline; equivalent experience may be considered.
  • Seven to ten years of progressively responsible IT experience, including leadership responsibility for infrastructure, business systems, and multi-site support environments.
  • Demonstrated experience managing IT operations across multiple locations and coordinating internal teams and third-party providers.
  • Strong knowledge of cybersecurity controls, infrastructure lifecycle management, enterprise applications, Microsoft 365, and unified communications platforms.
  • Experience with ERP environments and the governance of integrated business applications.
  • Proven budget development and cost control experience, including capital planning and vendor management.
  • Relevant certifications such as ITIL, CISSP, CISM, Microsoft, network, cloud, or project management credentials are helpful but not required unless specified by the company.

    • Key Competencies

  • Operational leadership and accountability.
  • Infrastructure and systems judgment.
  • Cybersecurity risk awareness.
  • Application governance and change discipline.
  • Financial management and budgeting.
  • Vendor management and service oversight.
  • Cross-functional communication.
  • Continuous improvement mindset.
  • Mission, values, and culture alignment.

    • Measures of Success

  • Reliable and secure IT operations across all facilities, with reduced business disruption and improved service consistency.
  • Measurable progress against asset refresh, obsolescence reduction, and infrastructure standardization plans.
  • Effective governance and support of ERP, Microsoft 365, unified communications, and approved AI tools.
  • IT spending that remains aligned to approved budgets, priorities, and documented business cases.
  • Leadership behavior that reflects the company mission, values, and Ideal Team Player expectations in both results and working style.

    • Job Location

    Honey Brook, Pennsylvania, 19344, United States

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