Operations Manager - HTX in Frisco, Texas at Novuskin Med Spa

Novuskin Aesthetics is a membership-based medical aesthetics practice built around personalized care, advanced technology, and long-term results. With years of experience serving a growing community of more than 5,000 members and over 58,000 treatments performed across our locations, Novuskin brings a proven approach to Houston. Our team offers advanced face and body treatments, injectables, skin rejuvenation, laser services, and wellness solutions through customized treatment plans designed around each member’s goals. At Novuskin, aesthetics isn’t about a one-time treatment. It’s about consistency, expertise, and helping you look and feel your best.

Position Summary

The Operations Manager is responsible for supporting the daily operational efficiency of the clinic, ensuring smooth coordination across logistics, HR administration, reporting, inventory management, and customer experience. This role focuses on implementing operational systems, maintaining compliance with company procedures, and ensuring that all internal processes run effectively to support business performance.

The Operations Manager works closely with the Spa Director and department managers to maintain operational structure, reporting accuracy, and a high level of service across the clinic.

Core Responsibilities

Logistics & Inventory Management

• Manage and maintain inventory levels to ensure the clinic maintains healthy stock levels without over-purchasing. Place product and supply orders based on sales reports, usage trends, and operational needs. Monitor retail product movement and implement sales incentives for items with low turnover. Conduct regular inventory counts and spot checks to ensure accuracy. Establish structured inventory cycles and stock management processes. Ensure monthly purchasing aligns with the clinic’s operational budget. Monitor usage of consumables and procedure add-ons to ensure they align with treatment volumes. Develop SOPs for consumable usage per procedure and submit monthly usage reports. Manage vendor communications including product samples, training opportunities, and promotional materials. Ensure Aspire and Alle programs are implemented daily and submit weekly performance reports.

HR Administration & Staff Coordination

• Ensure all onboarding paperwork and employment documentation is completed and properly stored. Manage new hire onboarding processes including background checks, contracts, and documentation. Create user accounts for new employees across all software platforms and assign appropriate access. Ensure new employees receive Novuskin email accounts and system logins. Coordinate with managers regarding start dates and training schedules. Maintain up-to-date employee handbooks and ensure all staff acknowledge policy updates. Ensure employees receive access to required training materials, SOPs, and internal systems. Monitor dress code compliance and manage uniform budgets and distribution. Manage payroll administration systems including Deel and Paychex. Coordinate performance review schedules with managers and ensure completion on time. Ensure timecards are completed before each payroll cycle. Collect and verify bonus and incentive reports from managers on the first of each month.

Reporting & Quality Assurance

• Monitor daily operational reports and verify KPI accuracy across clinic systems. Cross-check reporting data across software platforms to ensure accuracy and consistency. Implement operational reporting tools that improve efficiency and performance tracking. Review Zenoti marketing campaigns including SMS and email automation weekly to ensure proper configuration. Ensure marketing materials, operational documents, and SOPs remain current and properly distributed. Maintain and update secure records of system passwords and platform access. Assist with the implementation of new software platforms, tools, and operational procedures.

Customer Success & Reputation Management

• Ensure social media platforms remain active and up to date with consistent content creation. Monitor and respond to online reviews across Google, Yelp, Facebook, and other platforms. Investigate negative reviews or client concerns and escalate issues when necessary. Ensure all client complaints are documented, addressed, and resolved appropriately. Work with management to improve overall client satisfaction and brand reputation.

Facility Maintenance & Operations

• Ensure the clinic maintains high standards of cleanliness, organization, and maintenance throughout the day. Monitor laundry operations and general facility upkeep. Coordinate repairs and maintenance services and manage vendor relationships for service providers. Track equipment warranties and manage service agreements. Prepare repair proposals and cost estimates for management review. Renew business licenses and ensure regulatory documentation remains current. Manage incoming mail and administrative correspondence.

Preferred Qualifications

· Bilingual (Spanish) is a plus

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Pay: $60,000.00 - $72,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person