Membership Customer Representative in San Antonio, Texas at Safari Club International

Position: Membership Customer/Services Representative

Hours: 8am – 5pm Monday - Friday (onsite, some flexibility in start and end times) This is not a remote or work from home position.

Travel: Some weekends and travel required around industry events.

Location: San Antonio, TX

Department: Membership & Chapter Services

Who We Are

https://www.safariclub.org/

Commit to protect hunting for future generations.

Safari Club International (SCI) is the leader in defending the freedom to hunt and promoting sustainable-use wildlife conservation worldwide for over 50 years. As the only hunting rights organization with a Washington D.C.-based national and international advocacy team and an all species focus, SCI mobilizes nearly 150 chapters and affiliate networks representing millions of hunters around the world.

Our staff, partner organizations, and chapter networks internationally are involved in advocacy on local and global hunting issues, such as opposing international hunting import bans, opposing firearms restrictions, supporting rural areas and community leadership, and more.

Our Core Values — You are a HUNTER
At SCI, our values guide everything we do. We seek candidates who embody our HUNTER mindset:

• H – Hunting Matters: We champion the importance and ethics of hunting and conservation.
• U – Uncompromising Integrity: We do the right thing, always.
• N – Never-Ending Growth: We are committed to continuous improvement and learning.
• T – Teamwork: We collaborate, support, and celebrate one another.
• E – Excellence: We hold ourselves to high standards in all we do.
• R – Respect: We treat everyone with dignity, fairness, and professionalism.

Summary

This position is responsible for answering telephone calls, providing membership and chapter information, receiving and processing membership and chapter payments, entering new and updated member information. No cold calling.

This position handles cash, credit card numbers and other confidential information. The organization serves members and worldwide with varying and diverse cultures. Providing excellent customer service to members, chapters, employees and volunteers is essential.

All applicants should demonstrate an understanding of, and commitment to, hunting as an essential part of biologically sound and ethically responsible international wildlife management. The ideal candidate will have an existing knowledge of SCI’s current programs and mission and be passionate about hunter’s rights.

Responsibilities

• Processes membership dues payments. Balance batches, make daily deposits, issue refunds when necessary, and file daily batches
• Maintains membership database. Enters new members, applies tracking codes, audits entered data and makes corrections as necessary.
• Processes chapter fundraiser packets, enters member information, balances applications against checks and charge amounts. Enters tracking codes and sponsors, and files applications.
• Opens, sorts, and categorizes incoming mail.
• Provides membership and chapter information via telephone, email and mail. Assists other departments with any membership related questions.
• Processes Convention registrations and receives and processes payments via credit card, cash, or check. Verifies registration orders with callers prior to completion of call. Upsells convention packages during registration entry process.
• Travels to and provides support to our members at the SCI Annual Convention.
• Performs other duties as assigned.

Qualifications

· High School Diploma or equivalent; Associate Degree preferred

· 2-3 years of Data Entry experience

· 3+ years of experience with database software

· 3+ years of Customer Service experience.

· Must demonstrate excellent communication skills, attention to detail, organizational skills and exceptional customer focus

· Must be proficient with spreadsheet, word processing, database and graphic presentation software programs

· Ability to become proficient with SCI’s proprietary software

· Any equivalent combination of education, training and/or experience will be considered

Benefits

Safari Club International offers a full benefits package. Please go to our careers page to view our Benefit Summary: https://safariclub.org/careers/