Facilities Services Supervisor in San Antonio, Texas at Rise Recovery

Key Performance Indicators

• Facility Operations & Campus Readiness: Maintain a safe, functional, and well-maintained campus through proactive facility oversight, preventative maintenance planning, and timely resolution of maintenance needs.
• Facilities Compliance & Risk Management: Ensure ongoing compliance with facility-related inspections, certifications, permits, safety requirements, and regulatory obligations through effective monitoring and corrective action processes.
• Operational Efficiency & Service Delivery: Strengthen organizational operations through responsive facilities support, effective vendor management, accurate maintenance tracking, and continuous improvement of facility processes and systems.

Position Overview

The Facilities Services Supervisor is responsible for overseeing the maintenance, safety, functionality, and appearance of the Charlie Naylor Campus. This position provides day-to-day leadership of facility operations, preventative maintenance activities, vendor relationships, grounds maintenance, fleet oversight, and campus improvement projects. The Facilities Services Supervisor ensures facilities remain safe, operational, compliant, and welcoming for staff, participants, clients, volunteers, and visitors.

This position performs facility maintenance work within their skill level while coordinating and overseeing external contractors, service providers, and vendors to ensure timely completion of specialized maintenance and repair activities. The Facilities Services Supervisor works collaboratively across departments to support organizational operations and maintain campus readiness.

Essential Job Functions

• Oversees the maintenance, safety, cleanliness, functionality, and overall operational readiness of all campus facilities, grounds, vehicles, and related infrastructure.
• Develops, implements, and monitors preventative maintenance programs, facility inspections, compliance activities, and corrective action plans to ensure a safe, compliant, and well-maintained environment.
• Maintains facility records, work order systems, compliance calendars, inventories, maintenance documentation, and operational reports to support organizational planning, regulatory requirements, and audit readiness.
• Serves as the primary liaison for facility vendors, contractors, inspectors, and service providers, ensuring quality service delivery, cost-effective solutions, and timely completion of contracted work.
• Performs facility maintenance and repair activities within the scope of training and expertise and coordinates specialized repairs requiring licensed or contracted services.
• Identifies opportunities to improve facility operations, maintenance processes, and campus workflows and implements solutions that enhance operational efficiency and effectiveness.
• Provides leadership, oversight, training, and accountability for facilities personnel, community service workers, volunteers, contractors, and others assigned to facility-related projects and activities.
• Supports organizational events, emergency preparedness efforts, campus improvement initiatives, and other operational priorities as assigned.

Knowledge and Experience

Required

• High School Diploma or equivalent.
• Three (3) years of experience in facilities management, maintenance, building operations, property management, or a related field.
• One (1) year of supervisory, lead, project coordination, or vendor management experience.
• Working knowledge of facility systems, including HVAC, plumbing, electrical, grounds maintenance, and general building operations.
• Experience coordinating vendors, contractors, and service providers.
• Proficiency with Microsoft Office and computerized systems used for maintenance tracking, reporting, and record management.
• Ability to read, interpret, and apply safety regulations, operating procedures, maintenance instructions, and related technical documents.
• Ability to communicate effectively and maintain positive working relationships with staff, contractors, vendors, and community partners.
• Ability to successfully complete required safety, transportation, and organizational training requirements.
• Valid Texas Driver License with an acceptable driving record and ability to operate organization-owned vehicles.

Preferred

• Associate's or Bachelor's degree in Facilities Management, Business Administration, Construction Management, Operations Management, or a related field.
• OSHA 10, OSHA 30, or other relevant safety certification.
• Facilities Management Professional (FMP), Certified Facility Manager (CFM), or similar industry certification.
• Experience in nonprofit, educational, healthcare, behavioral health, or community service environments.
• Experience using Salesforce, computerized maintenance management systems (CMMS), or similar facility management software.

Physical Requirements

• Ability to regularly walk, stand, bend, climb, reach, and move throughout campus buildings and grounds to conduct inspections, oversee projects, and perform maintenance activities.
• Ability to occasionally lift, carry, push, or pull up to 50 pounds; heavier items require appropriate lifting equipment or team assistance.
• Ability to operate standard office equipment, computers, mobile devices, tools, and maintenance equipment.
• Ability to travel throughout the campus and operate organization-owned vehicles as needed.
• Ability to work in both indoor and outdoor environments and tolerate occasional exposure to varying weather conditions, dust, noise, odors, and other conditions commonly associated with facilities and maintenance operations.
• Ability to respond to facility emergencies and perform physical tasks associated with maintaining a safe and functional environment.

Working Conditions

• Primarily works in an office environment within a licensed Chemical Dependency Treatment Facility (CDTF), educational, and recovery-oriented campus setting, with regular work performed throughout campus buildings and grounds.
• May have incidental interaction with youth, participants, families, volunteers, and community partners in recovery-focused environments.
• Regular business hours are expected; occasional extended hours may be required to support facility emergencies, maintenance projects, organizational events, inspections, audits, or other operational initiatives.
• May be required to attend evening, weekend, or holiday meetings, events, or respond to urgent facility-related matters as necessary.
• Local travel may be required up to 25-35% to support organizational facilities, vendor coordination, maintenance activities, procurement, inspections, training, and other operational responsibilities in accordance with organizational and HHSC requirements.
• Work may be performed in both indoor and outdoor environments and may involve exposure to varying weather conditions and other conditions commonly associated with facilities operations and maintenance activities.