Plans Coordinator in Louisville, Kentucky at Mario Purchaser LLC

For over 30 years, Tom Drexler Plumbing, Air & Electric has proudly served Louisville and surrounding Kentuckiana communities. We’ve built our reputation locally by doing the job right — every time. Our team is made up of hardworking professionals who take pride in serving Louisville homeowners with integrity and excellence.

If you're looking to grow your career with a trusted Louisville company that values its employees as much as its customers, this is your opportunity.

At Tom Drexler Plumbing, Air & Electric, we believe great customer experiences start with great people. As a Plans Coordinator, you'll play a key role in supporting our Carefree Maintenance Plan members while working with a team that values customer service, teamwork, and professional growth. If you're organized, customer-focused, and enjoy building relationships, we'd love to hear from you.

• Weekly Pay
• 401(k) with Company Match
• Comprehensive Benefits: Medical, Dental, Vision
• Short- & Long-Term Disability + Company-Paid Life Insurance
• Paid Time Off (PTO) & Holidays
• Employee Assistance Program (EAP)
• Career Growth with a Rapidly Expanding Organization

What You'll Do

As a Plans Coordinator, you will help manage and grow our Carefree Maintenance Plan program while providing exceptional service to our customers.

• Process new Carefree Maintenance Plan agreements accurately and efficiently

• Engage with new and existing customers during sign-ups, maintenance visits, and renewal periods

• Make outbound calls to prospective and current maintenance plan members

• Communicate and coordinate with internal departments to ensure seamless customer experiences

• Generate and review reports to track productivity, membership growth, and customer metrics

• Identify customer concerns and resolve issues promptly and professionally

• Handle challenging customer situations with patience, empathy, and professionalism

• Prioritize multiple tasks and manage workload effectively in a fast-paced environment

• Maintain accurate records and demonstrate attention to detail in all aspects of the role

• Follow company policies, procedures, and service standards

• High school diploma or GED equivalent required

• Minimum of one (1) year of customer service experience

• Strong verbal and written communication skills

• Excellent organizational and time-management abilities

• Ability to read, analyze, and interpret documents and reports

• Proficiency with Microsoft Office applications, including Word and Excel

• Strong problem-solving and conflict-resolution skills

• Ability to remain calm, professional, and courteous in all customer interactions

• Detail-oriented with a commitment to accuracy and thoroughness

• Comfortable working at a computer for extended periods, as well as occasional standing and movement throughout the workday

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

Tom Drexler Plumbing, Air & Electric is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.