Site Supervisor in Blakeslee, Pennsylvania at Kann Enterprises Inc

The Site Supervisor will oversee operational processes to ensure the safety, accuracy and efficiency of the employees and the customers’ product. Additionally, this position is responsible for keeping track and the execution of the site’s KPI’s and the application of methods to improve processes. When the operation dictates the need, the supervisor will cover operational gaps and perform laborious tasks to ensure that the customers’ operational goals are met.

Primary Expectations (site specific):
 Support and assist the Customer wherever needed.
o Training, hiring process, reporting, system maintenance, etc.
 Manage the forklift operators and assign picking orders throughout the shift.
o Support the operators as needed and ensure productivity levels are maintained.
o Ensure that all orders are completed on time by the end of the shift.
o Ensure that the target UPH (Units per Hour) is met daily.
 Manage the lumpers and assign shipping and receiving loads throughout the shift.
o Support the lumpers as needed and ensure that procedures are followed, and quality is maintained.
o Ensure that OE loads have the proper paperwork
 Submit the roster for the operators and loaders daily.
 Ensure that the dock is set up and maintained for the next shift. (e.g., Leave empty racks for the IB doors).
 The enforcement of safety practices and cleanliness processes/procedures.
 Ensure that the KPI is updated and kept current with the relevant data.
o Send end of shift “KPI updated” email out daily

General Expectations:
 Partner with Customer and other site leaders, as needed, to achieve overall business and mission objectives, including providing the best customer relations experience possible.
 Oversee the daily operations of the site through direct interface and communication with internal staff.
 Collaborate with the Customer to ensure that goals and expectations are in line and then communicate such expectations to the team and incorporate them into all aspects of the operation.
 Manage assigned areas of responsibility, ensuring that decisions made are vetted for risk/reward and short/long term implications to both our organization and the customer.
 Adhere to and enforce company safety policies.
 Manage all customer-requested metrics, expectations, and KPIs.
 Ensure that the site follows current policies, procedures, and guidelines established by corporate and Sr. Leadership.
 Establish and maintain excellent working relationships with key internal departments (e.g., Payroll, HR, and Invoicing Team).
 Participate in weekly staff meetings, focused on safety, training, planning, operational effectiveness, and customer satisfaction.
 Model key leadership behaviors and ensure the highest levels of safety, quality, and service excellence for team members.
 Identify and engage top talent and develop team members to their fullest potential within the organization.
 Assist with building a team that will solve day-to-day operational challenges and reach short- and long-term performance goals.
 Perform other duties as assigned.

Daily Expectations:
 Communicate to the manager the status on labor, goals, workload projections, issues (if any).
 Ensure that system data I.e., Timeclock, DocLink, is being updated timely.
 Ensure daily internal and external reporting and pass down reports are being submitted.
 Maintain timely communication via e-mail or phone with manager and/or Sr. Leadership (when applicable).
 Approve PTO and plan for coverage.
o Cover critical open positions, if needed, until they have successfully been filled.

Weekly Expectation:
 Ensure that payroll is processed accurately, on time, and that you have verified it for accuracy prior to it being submitted to payroll for processing.
 Participate in weekly safety meetings.
 Verify proper staffing levels.
 Ensure profit margin expectations are met for your site and be prepared to communicate, during the staffing meetings, the opportunities, challenges, and planning efforts that yielded success or the obstacles that impacted your operation from obtaining the goal and the plan to address said obstacles for immediate success.
o Work with manager to make corrections if margins are not in line.

Monthly Expectation:
 Review P&L, with manager for week over week performance. Identify and report the cause of negative variances, if any.
 Participate in Safety Committee meetings as required.

Quarterly Expectation:
 Participate in the quarterly performance review of employees.
o Identify strengths and coordinate personal development training needs.
 Establish Performance Improvement Plans (PIP) to strengthen leadership and employees.

Annual Expectation:
 Participate in the annual performance review of employees.
o Establish PIP, as necessary.

Bilingual is preferred.