Front Desk Receptionist in Walnut Creek, California at American Psychiatric Centers

Position: Full-Time Receptionist/Front Desk

Location: San Diego, CA. On site.

Schedule: Monday – Friday, 8:30 AM – 5:00 PM PST

Compensation: $25/hour

We are a well-established psychiatric practice dedicated to providing exceptional mental health care. We are seeking a professional and friendly Receptionist/Front Desk Associate to join our team and serve as the first point of contact for our patients.

Key Responsibilities:

Answer and direct phone calls professionallySchedule and manage patient appointmentsCheck and return voicemails promptlyReview, sort, and scan faxes to the appropriate providersManage answering service messages and ensure timely follow-upScan documents, medical records, and lab results into patient chartsSend Zoom links to doctors and patients for telehealth appointmentsConduct insurance verifications via portal and phone (temporary role)Process patient payments (credit card, checks, cash)Register new patient demographic information accuratelyCall patients to collect copays and remind them of required intake formsFollow up with new patient referralsCheck patients in and out for their appointmentsProvide administrative support to assigned doctorsQualifications:

Minimum 2 years of customer service or front desk experienceExperience in a medical or mental health setting is a plusStrong communication and organizational skillsAbility to multitask in a fast-paced environmentProfessional and compassionate demeanor when interacting with patientsIf you are a detail-oriented and customer-focused professional looking to join a compassionate team, we encourage you to apply!

We are an Equal Opportunity Employer.