Campus Business Operations Specialist (Program Specialist 3) at State of Washington – Port Townsend, Washington

Job Title: Program Specialist 3
Location: Port Townsend, WA
Closes: September 21st, 2025, at 5 p.m. PST.

Position Status: This is a permanent position.About this position:

The Campus Business Operations (CBO) at Fort Worden State Park is Washington State Park's conference center for recreation, arts, culture, history and the environment. It is a partnership of the Washington State Parks and Recreation Commission, the Washington State Arts Commission, resident cultural institutions, businesses and major funders, achieving financial vitality through coordination and collaboration. CBO staff are responsible for carrying out the mission of the CBO by managing the 90-acre lifelong learning center campus and performing a variety of oversight duties including facilities and building maintenance, managing long-term lease agreements with partners, and ensuring transparency of campus operations.

The Program Specialist 3 position serves as the Campus Facilities Coordinator, managing and coordinating the occupancy and service needs of facilities and grounds throughout the Campus. As the primary liaison between tenant occupants, user groups, State Park staff, and the public, it performs significant portions of professional level assignments and provides a level of collaborative management oversight of daily Campus operations.

This position is not eligible to telework, as physical on-site presence is required to perform essential functions.

This Program Specialist 3 position plays a critical role in providing facility management support to Campus Business Operations (CBO) at Fort Worden Historical State Park, working directly with Campus tenants, contractors, concessionaires, visitors, volunteers and agency staff to provide a seamless transition to a fully State Parks-managed Campus. This work can have both a direct and indirect impact on the memorable experiences visitors have at Fort Worden Historical State Park.

We recognize that people have a choice of where they work, and it matters that they are supporting an organization which has a mission to both manage/protect the outdoors and create lasting, positive memories for the people we serve. They will be joining a team of like-minded people who have a passion for the outdoors and a desire to make a positive difference.

The work of this position is primarily based in the Fort Worden headquarters building, located near Port Townsend, WA. This position works primarily in an office setting, however there are options for occasional teleworking on a limited basis.
Duties include, but are not limited to:

Special Use, Event and Lodging Management/Oversight:

• Manages all State Park special activity and lodging permitting for Campus facilities and grounds; maintains a clear and concise digital filing structure to keep track of all bookings throughout the booking/approval process.
• Provides specialized consultation to special event planners and guests.
• Consults with nationally based, statewide, local community, and Campus tenant events holders to provide information on park rules/regulations and writes terms and conditions for each event held within the Campus.
• Maintains a calendar (both internal and public facing) of all Campus events and activities to avoid scheduling issues with event holders, recreational users and Campus tenants.

Campus facility coordination:

• In collaboration with tenants and State Parks maintenance staff, coordinates the scheduling of annual maintenance, inspections, and system testing for Campus buildings to ensure the Campus is compliant with state and local regulations.
• Works with internal maintenance team members, vendors, contractors, and tenants to ensure timely reporting, communication, and completion of all scheduled repairs and maintenance tasks.
• Coordinates with the campus maintenance team to ensure compliance with state regulations and codes related to safety and maintenance of elevators, boilers, fire alarm panels, sprinklers, back flows, and other systems.

Management, Oversight, and Monitoring of Cooperative Agreements, Operating Agreements, and Leases:

• Monitors measurable outcomes and party obligations as defined by lease and other agreements to facilitate and ensure compliance; reports and assists with resolving issues and non-compliance; and prepares annual reports on lease/agreement status and activities.
• Facilitates and coordinates the Stewardship Group and Operations Work Group.
• Serves as lead responsibility for oversight and monitoring concessions and housekeeping service company operations per the terms of their agreement; ensures that agency needs and expectations are met and resolves issues, as needed.

Safety and Security:

• Coordinates with team members, Partners, and fire department on providing guidance on emergency preparedness, evacuation plans, and fire safety.

Administration:

• Provides general assistance to the CBO to include answering phones and assisting walk-in partners and tenants; monitors and responds to email and mail correspondence; orders supplies, scans documents, makes copies, and filing.

Marketing and Outreach:

• Ensures Fort Worden Campus webpage content provides a combination of information for tenants, potential tenants, and the general public; maintains a balance of background, general information, and marketing; and ensures web content remains accurate, fresh, and up to date.

REQUIRED QUALIFICATIONS:
Option 1:

• Six (6) years of experience in customer service, coordinating volunteers, and/or interpreting and applying policies and procedures and a valid unrestricted driver's license (except corrective lenses).

Option 2:

• A bachelor's degree and two (2) years of experience in customer service, coordinating volunteers, and/or interpreting and applying policies and procedures and a valid unrestricted driver's license (except corrective lenses).

Option 3:

• A combination of education and experience in customer service, coordinating volunteers, and/or interpreting and applying policies and procedures that equals up to a total of six (6) years and a valid unrestricted driver's license (except corrective lenses).

Core Position Competencies:

• Workload Management - Effectively handle and organize multiple assignments and competing priorities, making sound decisions to produce an accurate and timely work product. Remain focused on tasks in spite of distractions and interruptions, making the best of available time and resources.
• Master of Computer Skills - Use personal computers, including associated hardware and software, to produce timely and accurate work products that fully satisfy the demands of the assignment. Adapt through continual learning to new/updated computer software. Has experience and skills using Microsoft Office Suite including Excel, Word, and Planner/Project, and experience using reservation/booking systems.
• Interpersonal Influence - Demonstrates an ability to build and maintain strong, courteous relations with peers, managers, and customers. Responds to difficult, stressful, or sensitive interpersonal situations in ways that reduce or minimize potential conflicts and maintain good working relationships with others. Displays a positive attitude and optimism about the work to be done, co-workers, management, and employer policies.

DESIRED QUALIFICATIONS:

• Knowledge of facilities operations, routine maintenance, and emergency management protocols.
• Knowledge of state government, rules, and regulations.
• Knowledge of State Parks rules and regulations.
• Professional experience involving responsibility for financial data requiring mathematical calculations.
• Professional experience providing direct customer service.
• Ability to work independently or lead others while using good judgement and problem-solving skills in decision making.
• Promotes cooperation and an eagerness and capacity to learn new skills.
• Self-starter who can see a project through to completion.
• Ability to communicate effectively both orally and in writing.

Requirements:

Working Conditions: Position works five (5) days a week, Monday - Friday from 8 a.m. to 5 p.m. Temporary adjustments to telework may be made with supervisor approval and on a case-by-case basis. Driving is required for various meetings and trainings on Campus, in the local community and in the extended area therefore you must have the ability to operate a motor vehicle. Overnight travel may be necessary to attend off-site meetings, or trainings. Travel may be necessary in several types of weather conditions.

How to apply:
Only candidates who reflect the minimum qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification. To apply for this position, you will need to complete your profile which includes three professional references and attach:

• A cover letter that specifically addresses how you meet the qualifications for this position
• Current resumé

To take advantage of veteran preference, please do the following:

• Attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or USDVA signed verification of service letter.
• Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in careers.wa.gov.
• For more information on Veteran's Preference and instructions on how to check your eligibility, click here.

About Parks:
Want to join a great organization? The Washington State Parks and Recreation Commission manages one of the largest, most diverse--and most beautiful—parks systems in the country. With more than 120,000 acres, the system includes 124 developed parks, including 19 marine parks, 11 historical parks, 35 heritage sites, 13 interpretive centers and approximately 500 miles of long-distance recreation trails. Parks is staffed with nearly 1,000 employees (summers), who are some of the most passionate employees you'll find anywhere. For more information on Washington State Parks, click here.

Note: This position is covered by the Washington Federation of State Employees (WFSE). Once the listed position(s) is(are) filled, this recruitment announcement may also be used to fill additional position(s) for up to sixty (60) days.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment.

Persons needing accommodation in the application process or this job announcement in an alternative format may contact the human resources office at (360) 902-8565. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

For information about recruitment and the hiring process, please contact Jenee Kramer at Jenee.Kramer@parks.wa.gov or at (360) 902-8569.

All applicants with a legal right to work in the United States are encouraged to apply.

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