HR & Culture Manager in Vallejo, California at JACK ANTHONY INDUSTRIES, INC.
Job Description
7 Flags Car Wash is seeking an experienced HR and Culture Manager to lead human resources across our car wash and oil change operations and affiliated entities. We need someone who is approachable with employees, practical with managers, and dependable in following issues through to resolution.
Culture is a central part of this role. You will strengthen how we welcome employees, communicate across locations, recognize contributions, and develop managers. Regular site visits and direct relationships with frontline teams are essential to making those practices consistent across the company.
Reporting to the COO, you will partner with the Controller, district and site leaders, and ADP TotalSource. ADP provides specialist support; you will own the company’s HR coordination, documentation, and follow-through. Payroll remains under the Controller’s ownership, with administrative support from the HR and Payroll Administrator.
What You Will DoCulture Communication and Manager Development
- Build consistent employee communication across locations and shifts, including company updates, policy changes, benefits education, and employee programs.
- Lead practical engagement, recognition, and scholarship initiatives. Maintain a visible, responsive HR presence through regular site visits.
- Strengthen the onboarding experience by helping managers deliver a welcoming first day, clear training expectations, and consistent follow-up.
- Coach managers on communication, feedback, performance conversations, and respectful workplace practices. Coordinate performance reviews and employee development.
- Use location-level turnover, retention, and training trends to identify concerns and recommend improvements to leadership.
Employee Relations and HR Operations
- Respond to employee concerns and workplace complaints; coordinate investigations, corrective action, and separations with ADP and leadership.
- Manage internal follow-through on leaves, accommodation requests, and return-to-work matters. Maintain objective records and escalate sensitive issues promptly.
- Lead HR coordination with ADP TotalSource, maintain accurate employee records, and oversee HR requirements for recruiting requisitions, onboarding, employee changes, and offboarding.
Benefits Compliance and Accountability
- Explain benefit and retirement plan eligibility, waiting periods, entry dates, and enrollment steps accurately. Coordinate open enrollment, employee education, and vendor follow-up.
- Maintain the annual HR calendar and year-end checklist. Coordinate handbook updates, notices, postings, required training, workforce reporting, and workers’ compensation follow-up.
- Review SUI rate notices, identify changes or concerns, and notify the Controller. Coordinate ADP review and confirm that assigned actions are completed.
- Partner with the Controller on approved compensation changes, benefits data, year-end information, and the HR budget while maintaining established approval controls.
- At least 6 years of progressive HR experience, including at least 3 years leading HR generalist responsibilities with independent ownership of employee relations, benefits, policy administration, and manager support.
- Demonstrated hands-on ADP TotalSource experience administering HR processes and working with TotalSource service teams. Employee self-service, ADP Workforce Now, RUN, or general ADP payroll experience alone does not meet this requirement.
- Strong working knowledge of California employment requirements and experience applying them in daily operations, with sound judgment about when to obtain specialist guidance.
- Experience handling employee relations matters, coordinating leaves and accommodations, supporting corrective action and separations, and maintaining confidential documentation.
- Experience explaining benefits and retirement eligibility, managing HR deadlines, and developing and implementing policies and procedures.
- Ability to train managers, communicate clearly with frontline employees, build trust, and follow issues through completion. Proficiency with Microsoft Office and Excel for HR tracking, reporting, and data review.
- Current Solano County residency and availability to work in person in Vallejo. Regular travel to company locations, including sites up to 75 miles from the office, is required. Occasional availability outside standard business hours is needed for urgent employee matters in our seven-day operation.
- Experience supporting multiple locations or legal entities in car wash, automotive service, retail, hospitality, or another service business with an hourly workforce.
- Experience improving employee communications, engagement programs, and HR processes during growth or organizational change.
- Bilingual English and Spanish; SHRM-CP, SHRM-SCP, PHR, or SPHR certification.
- Medical, dental, and vision coverage
- Retirement plan
7 Flags Car Wash is an equal opportunity employer. We value diverse perspectives and are committed to creating an inclusive workplace for all employees.
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