Patient Service Representative in Rockford, Illinois at Swedish American

At UW Health in northern Illinois, you will have:

• Competitive pay and comprehensive benefits package including: PTO, Medical, Dental, Vision, retirement, short and long-term disability, paternity leave, adoption assistance, tuition assistance

• Annual wellness reimbursement

• Opportunity for on-site day care through UW Health Kids

• Tuition reimbursement for career advancement--ask about our fully funded programs!

• Abundant career growth opportunities to nurture professional development

• Strong shared governance structure

• Commitment to employee voice

POSITION SUMMARY:

Performs a variety of clerical functions for the department. Greets and responds to customers at the desk. Provides patient prep instructions for scheduled procedures. Courteously answers the phone, triages phone calls appropriately. Facilitates communication between Interpreting Radiologists and Referring Physicians.

Participates in continuous quality improvement activities and educational experiences in support of departmental philosophy and objectives, as well as Health System initiatives.

EDUCATION/TRAINING:

At least one year of clerical experience with medical background required. Medical Terminology knowledge required.

LICENSURE/CERTIFICATION:

N/A

EXPERIENCE/SKILLS/ABILITIES:

Successful completion of annual job specific competencies and skill verification tools required. Strong telephone etiquette, customer service and basic patient care skills preferred. Ability to clearly and calmly communicate in English both verbally and in writing with patients, medical staff and the public.

Ability to type 35 wpm and proficiency in a variety of computer applications preferred. Ability to operate variety of office equipment.

Our Commitment to Diversity, Equity, and Inclusion

UW Health is committed to being a diverse, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.