Patient Access Specialist in Grand Rapids, Michigan at Emmanuel Hospice

As a Patient Access Specialist at Emmanuel Hospice, you will experience a rewarding work life while contributing to our team in a full time, hourly, non-exempt position.

Responsibilities:

Processes all intake phone calls, electronic referrals, and walk-in requests for information about Emmanuel Hospice care and services. Manages the referral process from initial communication to admission through coordination with patients, families, facility staff, doctors, and partners. Gathers patient information from various sources, enters referral data into the electronic medical record, and develops hard chart copies.Obtains physicians orders and medical records to support hospice services. Verification of insurance and hospice benefit information. Schedules appropriate staff to conduct informational/sign-on visits and nursing admission visits. Builds relationships with referral sources as part of the Business Development team.Coordination with complementary services team members (massage therapy, music therapy). Assists with multi-line phone call management. Communicates with patients’ interdisciplinary teams in an organized and timely manner. Provides a calm, professional, and pleasant experience in person and over the phone for fellow staff, patients/families, facilities, vendors, and partners. Performs other responsibilities as requested/assigned by the Director of Business Development

Benefits:

Competitive Compensation up to: Mileage reimbursement at the federal rate403(b) retirement plan with employer matchMedical, Dental, and Vision coverage starting Day 1Employer-paid Life and Short-Term DisabilityEmployee Assistance Program

Qualifications:

High School Diploma required, some college preferredPrevious healthcare experience required, hospice experience preferredExperience in Microsoft Office products preferredAbility to read and interpret medical recordsPositive, professional attitude with clear communication and customer service skills

Why Join Us?

A mission-focused environment where your work has deep impactCompetitive salary with mileage reimbursementFlexible scheduling and supportive leadershipOpportunities for continuing education and professional growthComprehensive benefits package (medical, dental, vision, retirement)A team that values your compassion, professionalism, and heart

Come As You Are, At Emmanuel Hospice, diversity and inclusion aren't buzzwords—they're commitments. We welcome candidates of all backgrounds and encourage you to apply, even if you don’t check every box. We see potential, not perfection.

Be the calm in the storm. Be the voice of reassurance. Be the beginning of compassionate care.