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What is the role of a BH Patient Access Specialist at Bryan Health?

The BH Patient Access Specialist position at Bryan Health is a Full-time or part-time position opportunity in the Medical field.

Where is this BH Patient Access Specialist job located?

Lincoln, Nebraska, 68502, United States

What type of employment is offered for this BH Patient Access Specialist role?

Full-time or part-time position

What is the expected salary for this BH Patient Access Specialist job?

Compensation will be discussed during the hiring process.

BH Patient Access Specialist job near me in Lincoln, Nebraska at Bryan Health

GENERAL SUMMARY:

Responsible for identifying and supporting departmental efficiencies for switchboard, scheduling, registration, and patient reception/discharge. Duties include coverage for all identified areas and working closely with the Patient Access Supervisor to ensure staffing, scheduling and delivery of an exceptional patient experience.

PRINCIPAL JOB FUNCTIONS:

*Commits to the mission, vision, beliefs and consistently demonstrates our core values.

*Greets patients in a friendly and timely manner while delivering an exceptional patient experience.

*Interviews and registers incoming patients in person; obtains and data enters patient demographic and financial information in the Bryan Heart computer systems; ensures data integrity, completeness and confidentiality in a variety of areas as assigned by supervisor.

*Effectively manages calls from providers both internal and external to Bryan Heart and strives towards exceptional customer service in all interactions.

*Uses the electronic medical record to task nursing staff with appropriate caller information, identifying which critical information can be sent as a task and which ones are urgent requests that cannot wait.

*Performs a variety of clerical duties including entering patient data into the computer, scanning, and cataloging documents into the electronic medical record.

*Understands and operationalizes federal regulations regarding COBRA, Medicare, OSHA and HIPAA; reports safety and customer concerns.

*Supports the financial goals of Bryan Heart by ensuring timely collection of patient deductibles, co-insurance and deposits; identifies underinsured, uninsured and self-pay patients for immediate referral to patient accounts.

Works directly with the Patient Access Supervisor to operationalize new/revised policies/procedures.

Advances work knowledge by participating in continuing education in-services, reading periodicals/literature and seeking ongoing development opportunities.

Assists in training and onboarding of new hires on specific duties utilizing training manuals and on-the-job coaching.

*Follows Bryan Heart protocols in communicating and releasing patient information.

*Calls primary care physicians and/or patients to relay special instructions for procedures or appointments.

*Manages incoming patient referrals and schedules new patient, post-op and follow-up appointments.

Supports Out-State Clinic Coordinator in scheduling appointments for out-state clinics, as necessary.

Performs other related projects and duties as assigned.

EDUCATION AND EXPERIENCE:

High School diploma or equivalency required. Certified Medical Assistant or Licensed Practical Nurse preferred.

Minimum of two (2) years work experience in a medical office setting required.

BH Patient Access Specialist in Lincoln, Nebraska at Bryan Health

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