Case Manager at Tampa Housing Authority – Tampa, Florida

Case Manager (Building Hope)

Department: Program and Property Services

Reports To: Case Management Programs Manager

Job Overview:

Coordinate and provide direct support services and referrals to meet the needs of residents, while promoting physical and economical welfare that are culturally relevant and developmentally appropriate for infants and youth, birth to middle school, including Developmental Screenings, Tutoring Services, Educational Supports, Case Management and After School/Summer activities onsite at Tampa Housing Authority properties.

Responsibilities' and Essential Duties:

• Recruit, screen and enroll clients into program services.

• Conduct intake interviews with clients and families.

• Develop Individual Service Plans.

• Educate client by explaining program requirements and service options.

• Provide a wrap-around system of service and supports to meet and obtain basic human needs.

• Monitors service delivery by follow-up interviews with client and/or provider source.

• Organize and maintain appropriate record maintenance system and documentation.

• Facilitate meetings and presentations in association with grant activities.

• Assist with development of program outreach and reporting material.

• Participate in special event planning and implementation of service fairs and special projects.

• Assist with coordination of marketing campaigns through multiple media outlets outlining program and support services available through the PPS Department.

• Assist with coordination of recruitment activities to the target communities and population.

• Attend seminars, workshops and conferences to increase professional knowledge base and skillset.

• Other duties as assigned by Program Manager.

Required Qualifications:

Education level Bachelor's Degree in Social Sciences, Human Services or closely related field preferred. HS Diploma Required ...

Experience Plus 2 years of work experience in Human Services, Case Management, or Social Work, or an equivalent combination of education and experience.

Specific skills

• Ability to counsel low-income families

• Ability to establish and maintain a network of contacts to assist in providing services to clients

• Ability to meet deadlines in a fast-paced environment

• Ability to organize and present workshops and training sessions

• Excellent oral and written communication skills

• Proficient in Microsoft Word, Excel, Outlook, Teams, Zoom, Facebook, Twitter, etc

• Knowledge of academic, social, and recreational youth programs

• Ability to read, understand, and apply THA, HUD and the Children's Board organizational rules, policies, procedures, and instructions

• Ability to maintain confidential records in accordance with professional and agency standards and state law

• Knowledge of Emergency Procedures related to First Aid and CPR

Personal characteristics

• Empathy, Innovative, Cultural Competency, Leadership, Coaching, Networking, Advocating

• Great people skills, personable, professional

• Excellent attention to detail, organization, and the ability to prioritize effectively

• A positive, proactive attitude and the ability to effectively problem solve.

• Ability to use sound judgment in resolving issues.

• Knowledge of community resources

Physical abilities

• Direct interaction with youth, families, community partners and key stake holders.

• Responsible for the safety and security of youth during activities

Certifications Requires Level II Background Clearance.

Licenses Valid Florida Driver's License

Insurable under the agency's insurance policy

This job description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job classification established by THA. All incumbents may not perform all of the job duties listed, and some incumbents may perform some duties which are not listed, and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.