Manager, Quality & Patient Safety at Milford Regional Medical Center – Milford, Massachusetts

Statement of Purpose:

The Manager of Quality and Patient Safety reports to the Senior Director of Quality and Organizational Excellence and is responsible for the vision, program planning, development, implementation, maintenance, and oversight of quality, patient safety and performance improvement (PI). Ensures compliance with regulatory reporting and develops/manages programs in alignment with the hospital’s strategic priorities. Additionally, ensures and coordinates compliance with QIO, MHA, AHRQ, TJC, ISMP, DPH, CMS, Leapfrog, NQF, payors and related regulatory agencies.

Qualifications/ Experience:

Education: Bachelor’s degree in Nursing or other healthcare related field required. Master’s degree in healthcare related field preferred.

Certification/License: Licensed Healthcare Clinician. CPHQ required.

Experience:

• Five to ten years of clinical experience required.
• Minimum of 5 – 10 years of progressive quality & patient safety experience with demonstrated leadership abilities and skills preferred
• 2+ years of direct management experience including dealing with complex issues or equivalent
• Superior communication skills; skilled listener and encourages direct, open, and honest conversation keeping all staff apprised of appropriate information
• Proven ability to take initiative and build strong and productive personal relationships
• Excellent coaching, conflict resolution and mentoring skills
• Effectively manages team performance, including setting and holding employees accountable to established performance expectations. Ability to deliver effective feedback in a positive and constructive manner
• Ability to prioritize and manage multiple priorities in a fast-paced environment, utilizing problem-solving skills, creativity, and critical thinking.
• Ability to work effectively in a team environment, and drive employee engagement and teamwork
• Demonstrated ability to conceptualize and drive performance and process improvement initiatives
• Strong presentation skills and ability to present at all levels of the organization
• Ability to formulate and execute strategic plans for the organization. Demonstrated ability to make timely, informed data-driven decisions based on associated facts, objectives and risks.
• Demonstrated ability to read, interpret and use budgets and projections to execute financially related activities.