Housing Case Manager at MODEL CITIES OF ST PAUL INC – Saint Paul, Minnesota

HOUSING CASE MANAGER

Who We Are

At Model Cities, our mission is to promote social and economic prosperity by providing access

to opportunities that stabilize and develop families and communities. Since 1967, our

work has supported marginalized and underserved communities, emphasizing meeting the needs and investing in the economic stability and vibrancy of BIPOC Minnesotans

in Saint Paul. Model Cities offers a range of services that address barriers to homelessness, housing, homeownership, economic development, and financial well-being. Our organization is committed to fostering a diverse, inclusive, and equitable workplace, ensuring that our services effectively meet the evolving needs of our community.

About the Position

The Housing Case Manager plays a key role in supporting families who have experienced homelessness by providing on-site case management within a permanent supportive housing program. Managing a caseload of up to 20 households, the Case Manager assists families in achieving housing stability and self-sufficiency through personalized service coordination and goal planning. This role involves guiding families from their initial entry into the program through their tenancy and eventual transition to stable, independent housing.

Success in this role requires strong interpersonal skills, cultural sensitivity, and the ability to balance compassion with accountability. The Housing Case Manager must be adaptable, resourceful, and proficient in conflict resolution, as well as collaborating effectively within a supportive housing team. The role is supervised by the Director of Shelter and Housing Services in the Supportive Housing department and aims to empower families facing significant barriers to achieve their full potential.

The Role

As a Housing Case Manager, you will support families who have experienced homelessness and are now living in permanent supportive housing. You will work directly with up to 20 households, helping them navigate the path toward long-term housing stability and self-sufficiency. This role requires a compassionate, client-centered approach, with a focus on building trust, assessing needs, and implementing individualized service plans that align with each family’s goals.

The Housing Case Manager will utilize both technical and interpersonal competencies to guide families from program entry through tenancy and eventual transition to stable housing. You will work collaboratively within a supportive housing team, serving families with the most significant barriers and helping them achieve their greatest successes. Cultural awareness, adaptability, and strong conflict resolution skills are essential, as is the ability to balance empathy with accountability in a dynamic and mission-driven environment.

Essential duties and responsibilities:

Administrative Responsibilities

• Participate actively in case management, tenant, team, supervision, and interagency meetings.
• Complete assigned administrative tasks promptly and accurately.
• Attend internal and external professional development and training sessions.
• Follow agency financial procedures for processing purchase orders and financial transactions.
• Assist in monitoring program spending and budget adherence.
• Support the development and implementation of client-related projects and activities.
• Maintain accurate and timely client records (paper and digital) in accordance with agency standards.
• Contribute to the creation and updating of program materials (e.g., guidelines, brochures).
• Collect and report data for program evaluation and quality improvement processes.
• Enter and manage client data in systems such as HMIS and EHR.
• Collaborate with housing staff and interns on resource access, referrals, and community-based projects.

Service Delivery & Case Management

• Provide in-person, intensive case management using a person-centered, strengths-based, and Housing First approach.
• Conduct regular follow-ups to assess and respond to families’ evolving needs and crises.
• Coordinate with external care teams (e.g., county workers, social workers, shelter advocates) to ensure wrap-around support.
• Represent the agency in a positive light to tenants, community partners, and stakeholders from diverse backgrounds.
• Collaborate with internal staff to ensure timely and effective implementation of service principles.

Client Intake & Assessment

• Conduct comprehensive assessments to evaluate housing, income, health, and support needs.
• Assist clients in identifying and securing stable housing, including project-based voucher units.
• Develop individualized Family Support Plans, Safety Plans, and Crisis Plans with each family.
• Perform ongoing assessments to ensure safety, well-being, and quality of life improvements.

Benefits:

• 11 holidays, 24 sick days, 15 vacation days, 2 PTO days
• Starting compensation is $52,500 (DOE)
• Generous Medical, Dental, and Vision plans
• Company paid Basic Life/AD&D insurance and Long-Term Disability Insurance
• 403(b) Retirement Savings Plan with employer match

Equal Employment Opportunity Statement

ModelCities is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and

Minimum Qualification:

• A bachelor's degree in human services or a related field is required.
• Minimum of two years of direct service experience working with high-risk and/or culturally diverse special needs populations required.
• In lieu of a degree, at least four years of experience in housing case management or a closely related field is acceptable.
• Must possess a valid Minnesota driver’s license and maintain a clean driving record.
• Must have reliable transportation, maintain current auto insurance, and be able to transport clients as needed.

Competencies Required

• Social services/work experience
• Communication skills
• Administrative skills
• People skills
• Intrapersonal skills
• Ability to operate Microsoft Office and other software programs
• Ability to use basic office equipment (copier, fax, scanner, etc.)
• Critical thinking skills
• Ability to work independently and in team environments

Preferred Requirements

• Experience working with vulnerable populations and/or individuals with lower incomes.
• Prior experience working in urban communities and within a nonprofit setting is preferred.
• Preferred experience with intake and social services resource platforms
• Project management experience
• Advanced communication and critical thinking skills

Job Requirements

• Must be able to sit for extended periods
• Must be able to lift up to 25 pounds frequently
• Must be able to stand, bend, and twist frequently
• May require weekend availability.

Schedule:

• Monday-Friday, 9:00-5:00
• Occasional weekend and evening availability