Shelter Supervisor at Chicanos Por La Causa – Albuquerque, New Mexico

Lead now. Create impact forever.

Empower teams who are empowering the unhoused in Albuquerque as our new Shelter Supervisor!

LOCATION: 7440 Jim McDowell Road

SCHEDULE: Rotating, Full-time, may include weekends/holidays. Schedules subject to change based on shelter needs.

ABOUT GATEWAY WEST SHELTER
Gateway West is the City’s largest shelter and serves an average of 600 people per night, with cold winter nights bringing in more than 700 people. The shelter offers a safe and welcoming environment to men and women experiencing homelessness in Albuquerque. The center is open year-round, offering meals, a warm bed, and secure under-bed storage. Shuttle service is provided daily. Gateway Center provides low, barrier, trauma-informed overnight beds for transition to housing. The shelter provides easy access to services needed for case management, job searching, and other supportive services. Success is an exit to safe, stable housing, and a plan for ongoing support.

HOW WILL YOU MAKE AN IMPACT?
As the Shelter Supervisor, you will oversee the daily operations of the shelter during assigned shifts. This includes maintaining a clean and orderly environment in common areas, ensuring proper staffing, managing guest belongings, and assisting in the implementation and enforcement of shelter policies. You play a key role in supervising staff, ensuring compliance with shelter protocols, and supporting the Associate Director in the overall operation of the facility. Additionally, you will be responsible for entering census data and providing leadership during guest behavior situations to ensure the safety and well-being of all shelter occupants.

WHAT MAKES YOU A GREAT SHELTER SUPERVISOR?

Leadership and Staff Management: Proven ability to supervise and support staff in a high-demand environment, ensuring staff are effective in their roles and providing quality service to guests. Crisis Management and Conflict Resolution: Skilled in de-escalating guest behavior situations and providing effective conflict resolution to maintain a safe and supportive environment. Data Management: Proficient in entering and managing census data, including using systems such as the Citywide Emergency Bed Tracker to ensure accurate reporting. Operations Oversight: Expertise in maintaining the cleanliness, organization, and safety of shelter common areas and ensuring that staff and guests adhere to shelter protocols. Discipline and Appeals Process Management: Knowledgeable in enforcing and reporting on guest discipline policies, working closely with the Associate Director to ensure consistency and fairness in addressing behavior situations. Trauma-informed approach, responsible for providing care and support to individuals impacted by trauma, ensuring a respectful, safe, and non-judgmental environment.

Staff Supervision and Support:

• Supervise shelter staff during assigned shifts, ensuring they are effectively managing their responsibilities and providing high-quality service to guests.
• Provide guidance and support to staff, including monitoring performance and addressing any concerns or issues that arise during the shift.
• Ensure that common areas are staffed appropriately and that staff are maintaining cleanliness and order throughout the shelter.
• Coordinate the staffing and scheduling of activities in common areas, ensuring a calendar of activities is provided and posted for guests.

Guest Management and Discipline:

Assist the Associate Director in implementing and evaluating a system for managing guest belongings, including storage solutions for items exceeding bedside storage limits. Assist the Associate Director in maintaining and reporting on a consistent discipline and appeals process to address guest behavior situations as they arise. Provide leadership in de-escalating guest behavior situations, ensuring an effective and consistent response to maintain safety and order in the shelter. May drive 15-passenger van to pick-up shelter referrals and transport guests to community locations and shelter access points.

Data Management and Reporting:

Ensure that aggregate census data is entered into the Citywide Emergency Bed Tracker every evening (evening shift only). Maintain accurate records of guest interactions and incidents during the shift, reporting to the Associate Director as required.

Shelter Operations and Cleanliness:

Oversee the use of common areas to ensure they are orderly and clean at all times. Implement procedures for maintaining cleanliness and order in common spaces and enforce guest compliance with these procedures. Support Associate Director by ensuring that supplies and resources are available and that staff have the tools needed to effectively perform their duties.

MINIMUM QUALIFICATIONS AND COMPETENCIES

High School Diploma Minimum of 2 years in social services or shelter management, with at least 1 year in a supervisory role. Valid driver’s license and ability to travel locally as needed. Previous supervisory experience in a shelter or similar environment is highly desirable. Strong understanding of trauma-informed care principles and a commitment to applying them in practice. Ability to work effectively with diverse populations and demonstrate cultural competency. Excellent communication, organizational, and problem-solving skills. Ability to maintain professionalism and confidentiality in a fast-paced, high-stress environment. Proficiency in basic computer applications, including Microsoft Office and client management software.

BENEFITS
We recognize that our success is driven by great talent, and that's why we provide a comprehensive and competitive suite of benefits:

• Generous Paid Holiday
• Employee Recognition Program
• Paid Time Off & Paid Sick Days
• Free Preventative Services & Wellness Rewards
• Medical, Dental, and Vision for Spouse/Domestic Partner & Children to age 26
• Health Savings Account & Flexible Spending Account
• Life + Disability options
• Employee Assistance Program
• Telemedicine & Concierge Services
• 401(k) Retirement Plan
• Pet Care, Life Mart Purchase Discounts
• Tuition Reimbursement for qualifying degrees
• Mileage Reimbursement for qualifying roles
• Identity Theft Protection& Voluntary Benefits

IT'S GO TIME!! Are you ready?? Apply today

Chicanos Por La Causa, Inc. is an Equal Opportunity Employer

CPLC knows it takes variety of thought, culture, background, and perspective to create a truly impactful workforce. As CPLC grows, we are seeking talented employees with varying backgrounds, cultures, perspectives, and experiences to support our innovation and creativity. CPLC commits to a continued focus on fair and just hiring, training, promotional practices, and policies. We work for real change and progress in equal opportunity recruitment, hiring, and advancement. Learn more by visiting https://www.eeoc.gov/poster

California Residents: Chicanos Por La Causa, Inc and its subsidiaries will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.