Lounge Services Associate at Baltimore Symphony Orchestra – Baltimore, Maryland

Position Summary:

The Baltimore Symphony Orchestra’s (BSO) Governing Members Lounge (GM Lounge) is an exclusive benefit for BSO donors of a generous annual giving level. To strengthen a strong relationship with our donors, the BSO is looking for a steady server that is available for 95% of the season’s dates and open to additional shifts scheduled 1- 2 months in advance. The GM Lounge Service Associate is responsible for serving GM Lounge patrons, as well as establishing friendly relationships with those patrons.

Duties & Responsibilities:

• Inventory and organize the GM Lounge closets.
• Reorder supplies in tandem with Experience Team and Spectrum concession provider.
• Set up GM Lounge furniture in the standard configuration or as directed by the Experience Team.
• Prepare the Lounge for evening service, including:
  1. Stock the bar with ice
  2. Preparing and setting out appropriate quantities of snacks and beverages based on attendance
  3. Set up the coffee maker
  4. Spot-checking the lounge to ensure it presents a professional appearance
  5. Confirming that all emergency exits are clear of obstructions
• Restock during intermission (as needed).
• Shut down the GM Lounge at the conclusion of each evening.
• Collaborate with the GM Lounge Host to ensure the GM Lounge Checklist is completed before, during, and after each event.
• Perform other duties as assigned by management.

Minimum Qualifications:

• Must be at least 21 years of age.
• Minimum of two years of customer service experience in a hospitality or event production role.
• Ability to stand and remain active for the duration of BSO events, typically 4–5 hours.
• Ability to move medium-sized objects such as tables and chairs, and to lift or move boxes weighing up to 30 pounds.
• Strong communication skills and demonstrated ability to work effectively as part of a team.

Preferred Qualifications:

• Current TIPS (Training for Intervention ProcedureS) Certification (or willingness to obtain; training costs up to $50 covered by the BSO).
• Interest in and basic knowledge of classical music.
• Familiarity with the area surrounding the Meyerhoff, including fine dining options, simple directions to I-83 and I-95, and common ride share pick-up locations.

Benefits/Perks:

• Exclusive BSO Perks: Complimentary or discounted tickets to BSO performances.

About the Baltimore Symphony Orchestra

For over a century, the Baltimore Symphony Orchestra (BSO) has been recognized as one of America’s leading orchestras and one of Maryland’s most significant cultural institutions. The orchestra is internationally renowned and locally admired for its innovation, performances, recordings, and educational outreach initiatives, including OrchKids.

The Baltimore Symphony Orchestra performs annually for more than 275,000 people throughout the State of Maryland. Since 1982, the BSO has performed at the Joseph Meyerhoff Symphony Hall in Baltimore, and since 2005, with the opening of The Music Center at Strathmore in North Bethesda, MD, the BSO became the nation’s first orchestra performing its full season of classical and pops concerts in two metropolitan areas.

In July 2022, the BSO made history with the announcement that Jonathon Heyward would succeed Music Director Laureate and OrchKids Founder Marin Alsop as the Orchestra’s next Music Director. Maestro Heyward began his inaugural season in September 2023.

The Baltimore Symphony Orchestra is a proud member of the League of American Orchestras.

More information about the BSO can be found at www.bsomusic.org.

The Baltimore Symphony Orchestra is an Equal Opportunity Employer

The Baltimore Symphony Orchestra and OrchKids do not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, differing physical abilities, genetic information, age, parental status, military service, or other non-merit factors.

EEO is the Law: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf